[Remote] Manager, Digital Production Job Details | Sephora
Note: The job is a remote job and is open to candidates in USA. Sephora is a leading beauty retailer that values diversity and inclusivity. They are seeking a Manager of Digital Production to lead the execution of digital loyalty experiences across their website and mobile apps, ensuring high-quality client interactions and seamless operational execution.
Responsibilities
- Lead the end-to-end execution of complex digital initiatives across Sephora.com and mobile apps, ensuring high-quality launches and flawless client experiences
- Manage and deliver digital experiences supporting Sephora's Loyalty programs, including Beauty Insider Challenges, Rewards Bazaar, Birthday programs, and Credit Card initiatives
- Partner closely with Marketing, Creative, Product Management, Merchandising, IT, and Client Experience teams to execute strategic roadmap priorities
- Oversee user acceptance testing (UAT), quality assurance (QA), troubleshooting, and launch readiness activities for digital initiatives
- Serve as a subject matter expert on digital production tools, site standards, technical functionality, and execution best practices
- Evaluate project feasibility, identify risks, recommend solutions, and drive mitigation strategies to ensure successful delivery
- Manage content, promotions, and product configurations using CMS, PIM, promotion management, and workflow systems
- Drive process improvements, operational efficiencies, and tool enhancements that improve team effectiveness and client experience
- Monitor, troubleshoot, and resolve site, tool, vendor, and customer experience issues in partnership with cross-functional teams
- Establish and maintain strong project documentation, status reporting, milestone tracking, and stakeholder communications
- Balance multiple initiatives simultaneously while meeting launch timelines and business objectives
- Manage and develop direct reports through coaching, feedback, mentorship, and performance management
- Advocate for the client experience while balancing business goals, technical requirements, and operational constraints
- Support ongoing platform enhancements and digital innovation initiatives that improve the overall Sephora client journey
Skills
- 4-6 years of experience in website operations, digital production, eCommerce, or related fields
- Experience working within CMS, PIM, product management, promotion management, or similar digital content systems
- Bachelor's degree or equivalent combination of education and relevant work experience
- Strong understanding of digital production workflows, QA methodologies, and website functionality
- Experience managing large-scale digital campaigns, promotional initiatives, and cross-functional projects
- Excellent project management skills with the ability to prioritize competing priorities in a fast-paced environment
- Strong analytical, problem-solving, and critical-thinking capabilities
- Exceptional written and verbal communication skills with the ability to influence stakeholders at all levels
- Proven ability to build strong cross-functional partnerships and navigate complex organizational environments
- High attention to detail, accountability, and commitment to operational excellence
- Experience using project management and collaboration tools such as Monday.com, Jira, or similar platforms
- Proficiency with Microsoft Office Suite and digital workflow management tools
- Comfortable working in ambiguous environments and adapting to changing business priorities
- Understanding of eCommerce best practices, digital client journeys, and online customer experiences
- Passion for beauty, innovation, and delivering exceptional digital experiences
- Previous people management experience or demonstrated leadership experience preferred
Benefits
- Individuals employed in this position may also be eligible to earn bonuses.
- Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage.
- Sephora also fully covers our employees’ disability and life insurance.
- We offer a competitive 401k with 4% match as well as FSA and HSA programs.
- We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
- You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
- Career growth is built into every role, with access to training, development, and tuition reimbursement.
- Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
- Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
- Volunteer and donation matching.
Company Overview
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