[Remote] Customer Support Coordinator | Remote
Note: The job is a remote job and is open to candidates in USA. Travel Planning Careers is seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance and manage support requests in a remote environment. This role focuses on communication, organization, and delivering a positive client experience while coordinating scheduling and service-related activities.
Responsibilities
- Respond to client inquiries and provide timely, professional support
- Assist with coordinating scheduling, reservations, and service requests
- Maintain accurate client records and support documentation in internal systems
- Communicate with clients via email, phone, and online platforms
- Track and follow up on open requests to ensure resolution
- Review service details and confirmations for accuracy
- Provide general administrative and customer support
- Collaborate with internal teams to ensure a smooth client experience
Skills
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Comfortable using online systems and customer support tools
- Ability to manage multiple tasks in a remote environment
- Reliable internet access and ability to work remotely
- Customer service or administrative experience preferred
- Experience in customer service, coordination, or administrative support
- Interest in travel, hospitality, or event-related services
Benefits
- Flexible remote work environment
- Step-by-step onboarding and ongoing support
- Opportunities for growth and advancement based on performance
- Supportive and collaborative team environment
Company Overview