[Remote] Associate Systems Analyst - Clinical Help Desk

Note: The job is a remote job and is open to candidates in USA. WVU Medicine is part of the West Virginia University Health System, and they are seeking an Associate Systems Analyst for their Clinical Help Desk. This role involves supporting the design, implementation, and maintenance of software systems, assisting in troubleshooting, user training, and project coordination to enhance operational efficiency.

Responsibilities

• Assist in Diagnosing and Resolving IT Issues: Support daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed
• Support System Modifications, Implementation, and Testing: Help implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives
• Participate in Functional and Integrated Testing: Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement
• Contribute to System Error Correction and Optimization: Aid in identifying, diagnosing, and correcting system errors to maintain smooth operations and timely resolutions
• Assist with User Security Management: Apply user security settings under the guidance of senior analysts to uphold data integrity and optimize access control
• Collaborate on System Enhancements and Optimization: Work with senior team members to suggest and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices
• Support Data Import/Export and Basic Reporting: Assist in managing data transfers and generating basic reports, contributing to accurate data handling and reporting optimization
• Collaborate Effectively and Proactively Communicate: Work closely with team members, providing clear updates to ensure alignment with project goals
• Effectively Communicate with Business Partners: Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives
• Foster a Positive Team Environment: Contribute to a supportive, respectful, and collaborative work culture
• Demonstrate Openness to Feedback and Continuous Improvement: Actively seek and apply feedback and suggest process improvements
• Ensure Reliable Remote Communication: Maintain consistent communication with the team for seamless collaboration
• Project Planning and Scheduling: Help define scope, plan, deliverables, schedules, and milestones
• Coordination: Help oversee a project, acting as a contact for team members, colleagues, and stakeholders to ensure the smooth execution of projects
• Communication: Help ensure proper communication of information within the project team. Including facilitation of regular meetings, documentation of meeting notes and action items
• Documentation and Reporting: Assist with maintaining project documentation, including project scope, plans, reports, and status updates
• Risk Management: Help identify risks, create risk mitigation plans, and ensure contingency measures are in place
• Issue Management: Help identify problems in the project and assists in finding solutions to keep the project on track
• Provide End-User Support and Training: Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems
• Assess User Readiness and Abilities: Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs
• Deliver Systems Support: Offer ongoing end-user systems support to resolve issues and enhance system proficiency
• Content Development: Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives
• Demonstrates growing commitment to expanding technical knowledge
• Utilizes resources such as application community sites, professional networks, and industry tools
• Applies new skills to support tasks and contribute to team objectives
• Attends basic training sessions and workshops
• Follows industry news and monitors basic trends
• Identifies key areas for personal and professional improvement
• Participates in team discussions and knowledge-sharing activities
• Conducts basic research for projects and contributes to content development
• Accepts and incorporates feedback from peers and supervisors
• Shares knowledge informally with peers
• Collaborates with other teams to gain a better understanding of their processes

Skills

• Bachelor's degree in Computer Science, Information Technology or a related field OR two (2) years of relevant experience
• Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology
• Experience in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization
• Proficiency in systems administration and providing strategic insights and improvements to business operations
• Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations
• Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance
• Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role
• Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities

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