[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. Placer.ai is transforming how organizations understand the physical world through its location analytics platform. The Strategic Account Manager will work closely with Customer Success and Sales teams to renew clients and expand contracts through upsells and cross-sells.

Responsibilities

• You will use your skills to develop opportunities, through both warm leads and whitespace prospecting
• Be a leader at Placer by being the “quarterback” with our customers, and internal teammates to ensure high satisfaction and growing revenue in our Strategic Account base
• Build a strong point of view on how to help the customer, and drive value to Placer
• Segment book of business to ensure proper focus and resourcing to our top opportunities
• Partner with the Customer Success, Sales Development, and Solutions Engineer team to develop and execute win/win negotiation strategies that maximize renewal contract value while protecting and enhancing the customer relationship
• Building credibility and trust while influencing buying decisions
• Drive existing customer conversations around new products to hit expansion quotas
• Manage the sales process whether during renewal timing or outside the typical renewal cycle
• Forecast projected expansion sales and renewals
• Provide regular updates on status to management and escalate as appropriate
• Drive conversations with customers on multi-year contracts
• Identify customer needs and demonstrate strong account management capabilities to drive renewal to on-time closure
• Be an expert negotiator selling the value of our products
• Work cross functionally to develop retention and expansion strategies

Skills

• BA/BS or similar college-level education
• 5+ years selling or managing existing accounts in the B2B Software space
• Experience working with G-Suite: Gmail, Google Slides, Sheets, etc
• Advanced understanding of working with SFDC or relevant CRM
• Excellent, clear verbal and non-verbal communication skills
• A positive attitude and a selfless approach to teamwork
• A proven ‘problem solver' with the ability to work in a fast-paced, ever-growing startup organization
• Travel is required 30% of the time for conferences
• Knowledge of retail, real estate, financial services or CPG is a plus

Benefits

• Certain roles have the opportunity to earn sales-based commissions
• Medical, dental and vision coverage
• Flexible time off
• 401K
• Equity awards for certain roles
• Fully remote

Company Overview