[Remote] Founding Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. ChalkBooks is on a mission to empower students with better educational opportunities through its AI-powered fundraising platform. They are seeking a Founding Customer Success Manager to shape their customer success strategy and ensure clients meet their fundraising goals, while managing a portfolio of customer accounts.
Responsibilities
- Own the entire post-sales process from the initial onboarding to continued support for up to 100+ customer accounts
- Develop and execute comprehensive customer success plans, including onboarding, training, and ongoing support
- Monitor customer health metrics and product usage to proactively address potential issues
- Conduct regular business reviews and feedback sessions with customers to ensure alignment with their goals
- Collaborate with product and engineering teams to relay customer feedback and influence product development
- Identify opportunities for upselling and cross-selling to drive additional value for customers
Skills
- 5+ years of SaaS customer success experience in early-stage startups (Seed+)
- Excellent written and verbal communication in English
- Skilled at communicating at multiple levels of a school
- Highly empathetic and patient
- Proven track record of managing customer relationships and driving customer satisfaction at early stage companies
- Strong analytical skills with the ability to leverage data to drive decisions
- Ability to anticipate customer needs and proactively address them
- Well-versed in project management and AI tools to drive productivity
- Excited to be a key contributor to building the customer success playbook that will take us to $100M+ in ARR
- Passion for improving educational outcomes for K-12 students
- Highly motivated and focused, familiar with Extreme Ownership
- Prior experience working in private schools
Company Overview