[Remote] VP, Client Success - Healthcare (Payer & Provider)

Note: The job is a remote job and is open to candidates in USA. SoftServe is a global IT consulting and digital services company that helps organizations navigate complex business challenges. In this role, you will lead and grow key client relationships within the healthcare portfolio, partnering with cross-functional teams to deliver high-impact solutions and drive revenue and long-term success.

Responsibilities

• Proven experience driving client growth and account expansion across complex portfolios, including developing and executing account strategies and development plans aligned to long-term business goals
• Strong ability to build and manage senior client relationships, including CxO engagement, translating priorities into tailored solutions, and maintaining high satisfaction and retention
• Advanced collaboration skills across sales, delivery, marketing, and partner ecosystems (e.g., AWS, Google, Microsoft, NVIDIA) to co-create joint growth strategies and GTM initiatives
• Demonstrated financial acumen managing client-level P&L, including revenue growth, profitability optimization, and performance tracking with corrective actions
• Strategic experience identifying and scaling new engagement models and business opportunities within existing accounts to expand service adoption and market presence
• Clear understanding of industry trends, emerging technologies, and competitive landscapes to inform client strategy and innovation discussions
• Strong leadership experience hiring, coaching, and developing high-performing, inclusive teams, with defined KPIs, performance tracking, and continuous development focus

Skills

• Demonstrated leadership experience (15+ years) in IT services with full P&L ownership, driving revenue growth and profitability across client portfolios, specifically in Healthcare Payer & Provider
• Proven client-facing leadership (20+ years) in software or related industries, leading teams and managing complex, global client engagements
• Strong strategic planning capability, including developing account growth strategies and executing account development plans aligned to long-term business objectives
• Advanced communication skills, with experience delivering engaging presentations and clear written materials for senior stakeholders and CxO audiences
• Strong relationship-building ability, establishing trust quickly and developing long-term internal and external networks
• Effective influencing and negotiation skills, tailoring messaging to audiences to align stakeholders and gain buy-in on initiatives
• Solid business and financial acumen, applying market, industry, and economic insights to guide decisions and manage risk
• Proven goal-setting and execution capability, defining clear, measurable objectives and consistently achieving results
• Experience leading, coaching, and developing high-performing, inclusive teams in fast-paced, global environments
• Master's degree in Business, IT, or related field; relevant sales or marketing certifications a plus; flexibility to travel (30%+) and work on-site with clients

Benefits

• Flexible Work Model
• Work from home, from the office, or in a hybrid format that supports focus and collaboration.
• Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
• Partner with approachable leaders who communicate clearly and tie daily work to our direction.
• Hands-on engagement with AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.

Company Overview