Change Management Specialist

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Support the successful adoption, operationalization, and sustainment of new tools, processes, and capabilities across CX by executing structured change and adoption activities. This role is part of a newly formed, lean team responsible for driving day-to-day adoption, supporting hypercare, and helping accounts achieve and sustain desired performance outcomes following implementation. In this role, you will help translate change strategies into action by supporting hypercare plans, monitoring adoption, and partnering with accounts to work through defined readiness and performance gates. You will play a key role in ensuring tools are not only launched, but effectively embedded into operational workflows. You will also support the development of knowledgeable account-level champions, helping equip them to reinforce adoption, address common issues, and sustain performance over time. Your role in our mission Execute change management and adoption activities to support training, platform, and process launches. Support hypercare efforts, including defined adoption plans, checkpoints, and criteria to progress through stabilization gates. Partner with account teams to monitor early performance indicators and support post-launch adjustments. Help identify, train, and enable account-level champions to reinforce adoption and sustain desired behaviors. Conduct readiness assessments and assist in addressing resistance or adoption risks. Support the development and delivery of communication and training materials aligned to change initiatives. Track adoption and stabilization metrics and provide input to refine approaches as needed. What we're looking for 3–5 years of experience in change management, organizational development, adoption, or operational enablement Experience supporting technology, process, or training-related change initiatives Change management certification (e.g., Prosci) preferred Strong communication, coordination, and stakeholder engagement skills Experience working in fast-paced or operational environments preferred What you should expect in this role Fully remote position. Opportunity to travel through your work up to 25% of the time. This posting is intended for pipelining. We will accept applications on an ongoing basis. The pay range for this position is $67,800.00 - $96,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. Apply To This Job