Remote Customer Support & Associate Network Security Engineer – arenaflex – $27/hr – Full‑Time Remote (Georgia, USA)

About arenaflex – Your Gateway to a Global Travel Experience

arenaflex is a world‑renowned leader in the travel and logistics industry, connecting millions of passengers and partners across continents every day. With a legacy built on safety, reliability, and innovation, arenaflex continuously invests in cutting‑edge technology to keep its digital ecosystem secure, resilient, and ready for the future. As a remote employee, you will become an integral part of a dynamic team that safeguards the critical infrastructure powering arenaflex’s customer‑facing applications, partner portals, and vendor services.

Why This Role Matters

In the fast‑paced world of aviation and travel, security is non‑negotiable. As an Associate Network Security Engineer you will support arenaflex’s IT Security organization, ensuring that the backbone of our network—both internal and external—remains robust, compliant, and ready to handle the demands of a global customer base. Your work will directly impact the safety of passenger data, the reliability of partner integrations, and the overall reputation of arenaflex as a trusted brand.

Key Responsibilities

• Design, implement, and maintain secure network architectures that support arenaflex’s applications, customers, partners, and vendors.
• Provide Tier‑1 and Tier‑2 remote technical support for firewall devices, VPN concentrators, and related security appliances.
• Perform routine site inspections, inventory audits, and configuration management to ensure compliance with security policies.
• Monitor and respond to security alerts, incidents, and vulnerability findings across on‑premises and cloud environments.
• Collaborate with arenaflex’s Business Units to develop and enforce firewall policies, access control rules, and segmentation strategies.
• Support enterprise remote‑access clients, integrating advanced technologies such as Application ID and Client ID for granular user authentication.
• Assist with airport‑specific network deployments, including mobile network configuration, NetMotion solutions, and hardware/software maintenance.
• Document all changes, incidents, and procedures to maintain accurate, auditable records for compliance and continuous improvement.
• Participate in capacity‑planning and infrastructure upgrade projects, providing security input for data‑center and remote‑site designs.
• Serve as an escalation point for critical incidents, ensuring rapid resolution and minimal impact on business operations.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Minimum of 1‑2 years of hands‑on experience in network security engineering or a comparable role.
• Strong understanding of networking fundamentals: TCP/IP, routing, switching, VPN, and firewall technologies.
• Familiarity with security frameworks and standards such as NIST, ISO 27001, and PCI‑DSS.
• Experience managing both on‑premises and cloud‑based server infrastructures (AWS, Azure, or Google Cloud).
• Proficiency in analyzing security logs, performing root‑cause analysis, and recommending remediation steps.
• Excellent written and verbal communication skills, with the ability to convey technical concepts to non‑technical stakeholders.
• Self‑motivated, detail‑oriented, and capable of completing tasks independently while adhering to defined timelines.

Preferred Qualifications & Skills

• Industry certifications such as CompTIA Security+, Cisco CCNA Security, or (ISC)² SSCP.
• Hands‑on experience with security information and event management (SIEM) tools.
• Knowledge of scripting languages (Python, PowerShell) for automation of routine tasks.
• Experience working with cloud security services (e.g., AWS GuardDuty, Azure Security Center).
• Prior exposure to remote‑access solutions and endpoint protection platforms.
• Ability to work flexible hours, including occasional evenings or weekends for emergency response.

Core Competencies for Success

• Analytical Thinking: Ability to dissect complex security events and identify root causes quickly.
• Problem Solving: Proactive approach to troubleshooting, with a focus on delivering sustainable solutions.
• Collaboration: Strong interpersonal skills to build effective relationships with internal teams, vendors, and external partners.
• Continuous Learning: Commitment to staying current with emerging threats, technologies, and best practices.
• Customer Service Orientation: Empathy and professionalism when assisting end‑users and partners.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Mentorship programs with senior security architects and industry veterans.
• Paid certifications and training courses to deepen your expertise in cloud security, threat hunting, and compliance.
• Opportunities to transition into senior engineering, security analyst, or security manager positions as you demonstrate mastery.
• Cross‑functional projects that expose you to business continuity planning, disaster recovery, and regulatory audit processes.

Work Environment & Culture at arenaflex

At arenaflex, we champion a culture built on integrity, respect, teamwork, and relentless improvement. Our remote workforce enjoys:

• A flexible work‑from‑home setup with a reliable VPN and secure access to corporate resources.
• Regular virtual team‑building events, knowledge‑sharing sessions, and wellness activities.
• A supportive leadership team that values transparency and open communication.
• Inclusive policies that celebrate diversity and promote a sense of belonging for all employees.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $27 per hour, complemented by a comprehensive benefits package that includes:

• Performance‑based bonuses and profit‑sharing opportunities.
• 401(k) plan with generous company match.
• Paid time off, holidays, and paid sick leave.
• Full health, dental, and vision coverage for you and eligible dependents.
• Life insurance, short‑ and long‑term disability, and employee assistance programs.
• Wellness initiatives such as virtual fitness classes, mental‑health resources, and financial counseling.
• Travel perks: discounted airline tickets for employees and immediate family members.
• Access to arenaflex’s employee discount platform, offering savings on hotels, car rentals, and entertainment.

How to Apply

If you are ready to protect the digital heart of a global travel leader and grow your career in a supportive, forward‑thinking environment, we want to hear from you. Click the link below to submit your application and become part of arenaflex’s security excellence team.

Apply Now

Join arenaflex – Secure the Skies, Empower the Journey

At arenaflex, every line of code, every firewall rule, and every support ticket contributes to a safer, smoother travel experience for millions of passengers worldwide. Your expertise will help us maintain the highest standards of security while delivering the exceptional service our brand is known for. Take the next step in your career and help us keep the world moving—safely and securely.