[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Storyteller is a high growth B2B SaaS platform that allows companies to integrate Stories into their platforms. The Technical Account Manager will own one of the largest clients in major US sports, driving projects, managing client relationships, and ensuring quality delivery of services.

Responsibilities

• Drive the account forward every day - spot what needs doing and do it, before it becomes a problem
• Pull together product, engineering, delivery and operations to land what’s been committed
• Make sure what we ship to the client is right - both the quality and the substance
• Be the client’s main point of contact, including daily requests from their executives
• Turn client requests into clear priorities and next steps
• Own account planning - roadmap, renewals, expansions and the commercial detail
• Own client reporting, and make it something they act on rather than just read
• Handle incidents and escalations calmly - set expectations, align people, drive a resolution
• Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation

Skills

• You work proactively and independently, and you can hold a lot of moving parts at once
• You think critically about what a client actually needs, not just what they asked for
• You're comfortable working across teams and getting things done without formal authority
• You communicate sharply - complex things, said simply
• You've managed enterprise client relationships before (3+ years is a guide, not a rule - we care about capability)
• You can work US Eastern Time hours, with reliable internet
• You have a genuine interest in basketball

Benefits

• Fully remote working!
• Opportunity to work close to major basketball and sports clients, including the live rhythms of the season, playoffs, Finals, Draft, offseason, and tentpole content moments.
• Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance
• Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location).

Company Overview