[Remote] Director, Operations & Change Management

Note: The job is a remote job and is open to candidates in USA. CCS Fundraising is an international strategic fundraising firm that partners with nonprofits for transformational change. As the Director of Operations & Change Management, you will be responsible for translating firm strategy into coordinated action and ensuring the organization successfully absorbs and sustains change.

Responsibilities

• Manage the enterprise initiative roadmap, partnering with Operations Office leadership on prioritization, sequencing, and dependency management
• Act as “Air Traffic Control”, ensuring the organization is not overloaded and initiatives are intentionally paced and communicated
• Build and maintain enterprise dashboards and tracking systems to provide visibility into enterprise-wide project activity
• Own the firm’s initiative execution infrastructure (e.g., Monday.com) as the system of record
• Partner closely with executive sponsors and strategic initiative leaders to translate enterprise priorities into coordinated execution and communications plans
• Lead the end-to-end execution of priority initiatives, from work plan design through implementation, including building detailed project plans, timelines, ownership structures, change management strategies, communications calendars, and accountability mechanisms
• Monitor performance, track outcomes, and lead regular executive reporting and readouts
• Design and institutionalize a consistent change management approach across all operations initiatives
• Define and track adoption metrics, ensuring success is measured by behavior change, not just delivery
• Identify areas of resistance, misalignment, or change fatigue across the organization and recommend solutions
• Establish feedback loops and listening mechanisms to continuously assess organizational readiness and overall efficacy of internal communications

Skills

• Bachelor's degree in business-related field (Master's degree a plus)
• Minimum of 5+ years of related experience, with a preference for previous work in change management, project management, or operations
• Demonstrated experience leading cross-functional initiatives and driving execution from planning through implementation
• Proven ability to manage multiple priorities, including coordinating dependencies and balancing organizational capacity
• Experience driving change initiatives with a focus on adoption, stakeholder alignment, and measurable outcomes
• Understanding of the nonprofit sector, fundraising, and/or professional services preferred
• Experience collaborating with a diverse set of leaders and developing unifying solutions
• Strong analytical and problem-solving skills, with experience using metrics or dashboards to track performance and outcomes
• Understanding of the nonprofit sector, fundraising, and/or professional services preferred
• Monday.com experience preferred

Benefits

• CCS offers competitive benefits, a dynamic training program, resources, career advancement, mentoring, and networking opportunities.

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