[Remote] Customer Service Representative II

Note: The job is a remote job and is open to candidates in USA. Abacus Service Corporation is a global organization seeking a dedicated individual to join their remote team as a Customer Service Representative II. In this role, you will manage customer service activities, resolve issues affecting orders, and enhance supply chain processes while ensuring customer satisfaction.

Responsibilities

• Manage and resolve issues affecting multiple orders/customers, leading cross-functional meetings
• Handle day-to-day customer service activities, including order entry, expedited orders, and customer credits
• Lead continuous improvement projects and manage high-volume promotional activities
• Communicate effectively with all levels of the organization and external partners
• Act as a liaison between departments and customers to ensure timely and accurate order processing

Skills

• High School diploma or GED equivalent
• At least one year in a customer-facing role
• Strong customer service and relationship-building skills
• Excellent problem-solving, analytical, and communication skills
• Ability to work independently in a fast-paced environment
• Undergraduate degree in Business Administration, Logistics, or Supply Chain
• Three years in a customer-facing role, preferably in a call center
• Knowledge of supply chain, order management, and customer services processes
• Experience with CCNA Product Supply system, Salesforce, and SAP

Benefits

• Innovative technology and a competitive benefits package starting on day one
• Be part of a global organization where you can learn and grow

Company Overview