[Remote] Technical Account Manager - Partnerships

Note: The job is a remote job and is open to candidates in USA. Plaid is a company dedicated to empowering financial transformation through innovative tools and experiences. They are seeking a Technical Account Manager - Partnerships to provide technical guidance and support to customers, ensuring they maximize their use of Plaid products while fostering strong customer relationships.

Responsibilities

• Work with Partners across segments to provide technical guidance and support through a variety of channels including email and phone, ensuring they’re getting the most out of their integration with Plaid
• Manage inbound requests to assist customers with a variety of technical needs including integration reviews, solutions consulting/best practices, and troubleshooting to help them optimize their use of Plaid
• Act as a technical expert on Plaid’s products, ensuring customers receive clear and actionable guidance
• Work closely with Partner Account Managers to address customer inquiries, aligning on the right level of technical support
• Maintain a strong understanding of Plaid’s API, system architecture, and product offerings to deliver accurate technical guidance
• Ensure a seamless customer experience by efficiently handling multiple inbound requests and resolving technical roadblocks
• Ability to prioritize large volume of account requests based on impact and manage time efficiently
• Partner with internal teams, including Support, Engineering, and Product, to escalate and resolve complex technical issues as needed

Skills

• 5+ years of experience in a client-facing and technology-focused role where business experience and technical acumen was combined
• Strong ability to translate complex technical concepts into clear, actionable recommendations for both technical and non-technical audiences
• Strong understanding of APIs, system infrastructure, and troubleshooting methodologies
• Experience working in a fast-paced, customer-facing environment with a high volume of inbound requests
• Strong project management and prioritization skills, with the ability to handle multiple technical inquiries simultaneously
• A customer-first mindset with a passion for solving technical challenges efficiently
• Ability to work cross-functionally to ensure customers receive the best possible experience
• Experience working in a Partnerships function is strongly preferred

Benefits

• Offers Equity
• Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).

Company Overview

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