[Remote] Remote After Training (Customer Service Representative)

Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is seeking a Remote After Training Customer Service Representative to handle customer inquiries related to defined benefit annuities and account maintenance. The role involves processing requests and providing clear communication to customers while ensuring a high level of service.

Responsibilities

• Handle inbound customer service calls for Defined Benefits/Retirement Income Solutions
• Assist customers with inquiries about their defined benefit annuity and account maintenance
• Process requests related to direct deposit changes, address updates, and claims assistance
• Provide strong customer service and convey complex topics clearly to customers
• Work to remove roadblocks to customer requests and educate them on the correct processes

Skills

• Minimum 1 year of call center experience
• Experience with Windows-based operating systems (e.g., Microsoft Office Suite)
• Ability to attend 7 weeks of on-site training in Warwick, RI
• High-speed internet connection required; must be connected via ethernet cable
• Quiet and secure workspace free of distractions
• Must use video during interviews and training
• Ability to work Monday-Friday, 8am to 9pm, with flexible shift availability
• No planned time off during training and nesting period (December 8, 2025, to January 30, 2026)
• Strong customer service focus and advanced skills to avoid escalations
• Ability to convey complex topics to clientele effectively

Benefits

• Company-provided equipment including laptop, docking station, monitors, keyboard, mouse, and headset.

Company Overview

Company H1B Sponsorship