[Remote] Senior Technical Project Manager

Note: The job is a remote job and is open to candidates in USA. Thrively is partnering with a leading healthcare technology company that facilitates millions of transactions monthly for healthcare providers and organizations. They are looking for a Senior Technical Project Manager to collaborate with the COO and senior leadership on strategic initiatives, focusing on operational efficiency, AI implementation, and project execution.

Responsibilities

• Drive Strategic Initiatives Across the Business
• Partner directly with the COO and senior leadership team on high-priority operational initiatives
• Lead complex, cross-functional programs across Customer Success, Implementations, Operations, Analytics, and other key business functions
• Own project execution from planning through delivery, ensuring objectives, timelines, and outcomes are achieved
• Help Shape the Company's AI Strategy
• Evaluate, implement, and operationalize AI-powered solutions across the organization
• Partner with technical and business teams to identify automation opportunities and workflow improvements
• Play a key role in helping scale AI agents and intelligent automation across customer-facing and operational teams
• Create Operational Excellence
• Identify process inefficiencies and operational bottlenecks
• Design scalable workflows and repeatable operating processes
• Build accountability frameworks that help teams execute more effectively
• Drive Alignment and Accountability
• Establish clear project ownership, milestones, and success metrics
• Manage stakeholder communications and executive reporting
• Proactively identify risks, dependencies, and roadblocks before they impact delivery
• Influence teams and leaders without relying on direct authority
• Leverage Data to Drive Better Decisions
• Partner closely with Data & Analytics teams
• Define KPIs and success metrics for strategic initiatives
• Use data to prioritize work, measure impact, and support business decisions

Skills

• 5+ years of Technical Project Management, Program Management, or related experience
• Proven experience leading large-scale, cross-functional initiatives in a SaaS or technology environment
• Strong ability to drive projects from concept through execution with minimal oversight
• Experience partnering with technical, business, and data teams
• Excellent stakeholder management and executive communication skills
• Experience creating scalable workflows, operational processes, and documentation
• Strong analytical mindset with the ability to leverage data to inform decisions
• Familiarity with Agile methodologies and tools such as Jira, Smartsheet, or similar platforms
• Experience supporting Operations, Customer Success, Support, or Implementation organizations
• Exposure to AI initiatives, AI agents, workflow automation, or intelligent process improvement
• Healthcare technology experience

Benefits

• Direct partnership with the COO and executive leadership team.
• Highly visible role with organization-wide impact.
• Opportunity to lead AI and automation initiatives at scale.
• Stable, profitable company with a long track record of success.
• Remote-first culture with strong employee retention.
• Opportunity to influence strategy while remaining hands-on in execution.
• Work on meaningful technology that helps healthcare organizations operate more efficiently and serve patients better.

Company Overview