[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Hired by Matrix, Inc is seeking a Customer Service Representative to join their team in a fully remote capacity. The role involves answering phone calls from potential and existing customers and transferring them to the appropriate department based on their needs.

Responsibilities

• Answer phone calls from potential and existing customers
• Ask specific questions to determine the reason for the call and then transfer to the appropriate department

Skills

• Call center experience required
• Excellent communication skills
• Intermediate knowledge of computer applications
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle
• Required to provide own equipment
• Training is conducted with cameras on, so a webcam is required during the first 2 weeks
• Must demonstrate to maintain a productive, interruption-free remote work environment
• Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via Ethernet cable. AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTION
• Core i3 with 8GB of RAM or higher
• Candidate must have a minimum of 30mbps upload and 30mbps download. Run internet speed test at www.speedtest.net
• Must have a minimum of Windows 10 on computer
• Must have modem connection - Must be hardwired to your computer via Ethernet cable
• Home computer, monitor and headset that will allow agent to answer calls. Must allow required software to be uploaded to their computer, and have USB headset that is CxOne/NICE compatible for incoming customer interactions
• This is a fully remote position. Open to review resumes from applicants located in these markets: AR, AZ, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, ND, NH, OH, OK, TX, WI, and WY
• We are expanding it due to the fact that we will be offering mostly 3rd shifts ending as late as 2am, so PST/MST time zones are welcome to apply
• Can be selected to work any 8hr shifts that can start as early as 12:30pm EST or ending as late as 2:00am EST. Possible shifts: 12:30-9:00pm, 1:30pm-10:00pm, 3:30pm-12:00am and 5:30pm-2:00am. Please note: Cannot choose work schedule, but will be able to provide a shift preference during interview. Must be available to work on the 2nd and 3rd shift and at least one day of the weekend

Company Overview