[Remote] Senior Product Manager-Vault
Note: The job is a remote job and is open to candidates in USA. Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We’re hiring a Senior Product Manager to own Alt’s Vault end-to-end, responsible for all internal workflows, tooling, SLAs, logistics, and activation paths that turn physical collectibles into liquid inventory.
Responsibilities
- End-to-End Vault Lifecycle
- Own the full lifecycle of items from arrival at the vault to exit:
- + Receiving and ingest SLAs
- + Intake, processing, and internal routing
- + Exception handling and quality control
- + Outtake, shipping, and customer handoff
- Define and enforce predictable, measurable SLAs at every stage
- Continuously identify bottlenecks and failure modes and remove them systematically
- International Shipping & Logistics
- Own international shipping workflows, including customs, insurance, labeling, and carrier integrations
- Build scalable systems that support global customers with speed and reliability
- Reduce friction, delays, and risk in cross-border logistics
- Ensure shipping workflows are tightly integrated into vault SLAs and liquidity outcomes
- Internal Tools, Automation & AI
- Own the roadmap for all internal Vault tools (Retool and beyond)
- Design systems for queue management, prioritization, labeling, SLAs, and exception handling
- Actively experiment with AI agents, automation tools, and human-in-the-loop workflows to reduce manual work and variability
- Replace tribal knowledge and ad hoc coordination with durable, scalable software
- Inventory Activation & Liquidity
- Partner cross-functionally (Pricing, Auctions, CX, Risk) to ensure vaulted inventory is listed, activated, and monetized quickly
- Reduce time between “in vault” and “live on marketplace.”
- Unlock value from existing inventory through better tooling, workflows, and coordination
- Quality, Reliability & Trust
- Define and manage error rates, rework, and exception taxonomy
- Ensure quality and customer trust scale with volume
- Maintain high standards for asset handling, insurance, and operational reliability
- Roadmap, Execution & Business Influence
- Build and own the quarterly Vault roadmap tied directly to business outcomes
- Influence Vault unit economics through speed, tooling, automation, and process improvements
- Partner tightly with Ops, Engineering, Pricing, Marketplace, and CX to ship continuously
- Support exploration of future opportunities, including Vault-as-a-Service, without distracting from core execution
Skills
- 5–8+ years of Product Management experience in operationally complex environments
- Strong intuition for warehouse, logistics, or 3PL-style businesses, including metrics like throughput, SLAs, cost per unit, rework, and capacity utilization
- Deep interest in AI-first workflows, including experimenting with AI agents, automation tools, and human-in-the-loop systems
- Experience translating messy, real-world processes into clean, scalable internal tools
- Comfort working closely with warehouse/ops teams and engineering teams
- Highly data-driven; you define success clearly and hold yourself accountable to outcomes
- Able to operate at both the tactical level (process details, edge cases) and the strategic level (roadmap, prioritization, business impact)
- Experience with fulfillment centers, warehousing, logistics, or 3PL operations
- Exposure to international shipping, customs, insurance, or cross-border workflows
- Experience deploying automation or AI-assisted tooling in operational environments
- Familiarity with handling high-value physical assets at scale
Benefits
- $100/month work-from-home stipend
- $200/month wellness stipend
- WeWork office stipend
- 401(k) retirement benefits
- Flexible vacation policy
- Generous paid parental leave
- Competitive healthcare benefits, including HSA, for you and your dependent(s)
Company Overview