[Remote] IT Operations Analyst

Note: The job is a remote job and is open to candidates in USA. TPx is a company that focuses on IT business management and financial operations. They are seeking an IT Operations Analyst to drive data-driven insights and analysis that inform operational decision-making across IT operations and financial management.

Responsibilities

• Drive the maturity of IT's operations by identifying, investigating, and addressing IT operational bottlenecks and inefficiencies
• Guide IT leadership and IT PMO on executing systems changes and process improvements that drive IT toward being a strategic business partner, reduce manual effort, enable scalability, and strengthen IT workflows and spending
• Develop and nurture the evolution of IT's financial operations and intelligence through implementation of policies and processes
• Manage finance operational lifecycles for IT expenses, reporting, and the IT renewal calendar
• Lead IT leadership through upcoming renewals, armed with contract value, purpose of vendor/service, and a recommended action (renew, renegotiate, evaluate alternatives, or eliminate) through ownership of the renewal calendar
• Ensure all commitments and actuals are current, accurately categorized, and reconciled against the IT budget and advise leadership on how spending compares to budget to proactively surface imbalances
• Address asset underutilization, ensure asset/license utilization and headcount are known, and account for impacts to budget
• Oversee PO lifecycle from initiation through approval and payment confirmation, communicating with all relevant stakeholders throughout the process and maintaining understanding of contract terms
• Provide operational and financial guidance that materially influences IT leadership decisions regarding vendor investments, technology lifecycle planning, operational prioritization, and budget allocation
• Analyze IT operational and financial performance trends and develop strategic recommendations for IT leadership regarding budget optimization, vendor rationalization, operational scalability, and resource allocation
• Conduct ad-hoc investigation and business case modeling to inform leadership on financial performance and advise on sound decision-making
• Identify spending variances, covering actuals versus budget; perform and communicate root-cause analysis along with mitigation and next-step recommendations to leadership
• Manage IT vendor inquiries and correspondence related to active contracts and renewals
• Address ad-hoc requests from IT leadership related to operational data, spend analysis, or process documentation
• Take ownership of sectors of IT planning cycles, including annual budgeting and mid-year forecast activities ensuring alignment with the Director of IT BMO
• Deliver monthly IT spending reports and Quarterly Business Reports (developed in collaboration with FP&A)
• Oversee governance and controls associated with IT procurement and contract administration processes through ownership of the vendor and contract database as well as the document lifecycle trail

Skills

• 5+ years of experience in IT operations, business operations, or financial analysis, with demonstrated ability to exercise independent judgment in ambiguous or complex situations
• Proven experience advising on financial or operational decisions, including developing recommendations that materially influence resource allocation, vendor strategy, or budget outcomes
• Experience independently analyzing financial or operational data to identify trends, variances, and risks to translating findings into actionable guidance for senior stakeholders
• Demonstrated ability to manage competing priorities and multi-stakeholder processes with minimal supervision, making sound decisions on prioritization and escalation
• Experience owning a financial or operational function end-to-end, including cross-functional coordination and accountability for outcomes
• Strong written and verbal communication skills, with experience presenting analysis and recommendations to leadership audiences
• Experience in an IT, technology, or SaaS operating environment
• Experience with ITSM process operations: incident management, change management, or problem management
• Knowledge of or active interest in ITIL, Gartner I&O Maturity Model, or Technology Business Management (TBM) frameworks
• Experience supporting or building QBR or MBR financial and operational packages
• Experience with IT cost structures: licensing, infrastructure spend, hardware refresh, OpEx vs. CapEx

Company Overview

Company H1B Sponsorship