[Remote] Account Coordinator
Note: The job is a remote job and is open to candidates in USA. Airship is a company that partners with leading brands to enhance customer experiences through its AI-powered platform. The Account Coordinator role involves managing client accounts, optimizing campaigns, and collaborating with internal teams to ensure successful project delivery.
Responsibilities
- Manage existing client accounts, campaigns and client requests
- Research existing clients’ industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition)
- Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered
- Present deliverables and analyses to clients confidently and accurately
- Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not required
- Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance
- Manage and prepare result-tracking and reporting across relevant metrics for partners’ organic and paid marketing campaigns
- Retain clients and grow existing accounts for possible expansion of relationship
- Identify potential and strategic growth within existing accounts for Business Development Team to up-sell
Skills
- Manage existing client accounts, campaigns and client requests
- Research existing clients' industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition)
- Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered
- Present deliverables and analyses to clients confidently and accurately
- Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not required
- Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance
- Manage and prepare result-tracking and reporting across relevant metrics for partners' organic and paid marketing campaigns
- Retain clients and grow existing accounts for possible expansion of relationship
- Identify potential and strategic growth within existing accounts for Business Development Team to up-sell
- Versatile and strong communication, presentation, and writing skills
- Ability to communicate effectively and proactively with clients and internal team
- Ability to juggle multiple high priority projects and meet tight deadlines
- Thorough attention to detail and follow-through
- Excellent organization and project management skills
- Familiarity and solid working knowledge of Google Workspace (Docs, Sheets, Slides, etc) and Microsoft Office (Word, Excel, PowerPoint, etc)
- Ability to thrive with minimal direct supervision/management, but foresight and confidence to ask questions when needed
- Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!
- Familiarity with the Mobile Industry and/or SEO, ASO
- Interest or experience in both iOS and Android apps and the mobile gaming space
Benefits
- Competitive medical, dental, and vision insurance options for you and your dependents
- Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
- Support for your overall wellbeing with mental health and wellness resources
- Employer-subsidized life insurance as well as short-term and long-term disability
- A digital-first work environment and a monthly stipend to support remote work
- Mentorship and growth opportunities to build skills and accelerate professional development
Company Overview
Company H1B Sponsorship