Customer Service Specialist II – Remote Provider Relations, Medicaid Enrollment & Compliance Support

About arenaflex – Empowering Communities Through Exceptional Staffing Solutions

arenaflex is a leading provider of managed staffing and talent consulting services, dedicated to delivering world‑class solutions that empower health‑care providers, public‑sector agencies, and community organizations. Our mission is to connect skilled professionals with the organizations that need them most, ensuring that every client we serve receives the highest level of care, compliance, and operational excellence. As a forward‑thinking, inclusive employer, arenaflex champions diversity, equity, and inclusion, reflecting the rich tapestry of the communities we support.

Why This Role Matters

The Remote Customer Service Specialist II position is a pivotal link between arenaflex’s provider network and the individuals who rely on critical health and social services. In this role, you will be the trusted voice that guides providers through enrollment processes, Medicaid compliance, and ongoing support, helping to maintain the seamless delivery of care to vulnerable populations.

Key Responsibilities

Provider Communication & Support

• Answer inbound calls and respond promptly to voicemails on the provider relations line, delivering courteous and accurate information.
• Assist providers with inquiries ranging from application status, Medicaid provider number acquisition, to compliance review details.
• Provide clear, step‑by‑step guidance on enrollment procedures, ensuring providers understand each requirement.

Documentation & Data Management

• Create precise call logs in arenaflex’s CRM system, capturing contact details, conversation summaries, and follow‑up actions.
• Upload and organize supporting documents, maintaining a well‑structured repository that complies with privacy and security standards.
• Monitor data integrity, flagging any inconsistencies for immediate resolution.

Team Collaboration & Goal Alignment

• Partner with enrollment specialists, compliance analysts, and training coordinators to meet arenaflex’s business objectives.
• Contribute ideas for process improvements that enhance provider satisfaction and reduce turnaround times.
• Participate in regular team huddles, sharing insights and best practices.

Additional Support Activities

• Perform ad‑hoc tasks such as document uploads, data verification, and system updates as needed.
• Assist in the creation of training materials and FAQs for providers.
• Support special projects that advance arenaflex’s strategic initiatives.

Essential Qualifications

• Experience: Minimum of 2 years in a customer service role, preferably within health‑care, public health, or social services environments.
• Education: Bachelor’s degree plus 2 years of paid experience, or 36 months of relevant work experience with at least two years focused on critical‑care, Medicaid, or provider‑focused functions.
• Specialized Experience: At least one year of experience must involve provider monitoring, Medicaid or third‑party payer billing, or provider training.
• Industry Exposure: Experience in home health, community health, hospital settings, private practice, publicly funded institutions, long‑term care, mental health, or programs serving special populations (children, older adults, individuals with traumatic brain injury, developmental disabilities, etc.).

Preferred Skills & Competencies

• Exceptional verbal and written communication skills, with the ability to convey complex information in an understandable manner.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating web‑based platforms and remote desktop tools.
• Strong analytical mindset, capable of exercising independent judgment based on established policies and procedures.
• Meticulous attention to detail, ensuring accuracy in documentation and data entry.
• Ability to meet deadlines consistently while adhering to high standards of quality.
• Team‑oriented attitude, thriving in collaborative environments and contributing positively to group dynamics.

Work Environment & Schedule

• Fully remote position – you will work from a dedicated home office space with minimal noise and distractions.
• Standard working hours: 8:00 am – 4:30 pm EST, Monday through Friday.
• Required equipment includes a reliable internet connection, a computer with up‑to‑date software, and a headset for clear communication.
• This is a temporary assignment lasting 60–90 days, with the potential for extension based on performance and business needs.

Compensation, Benefits & Professional Growth

arenaflex offers a competitive compensation package that reflects your experience, skill set, and the regional cost of living. While exact figures vary, you can expect a salary range that aligns with industry standards for remote customer service specialists.

Benefits may include:

• Health, dental, and vision insurance options.
• Flexible spending accounts (FSAs) and retirement savings plans.
• Paid time off (PTO) and holiday pay.
• Access to continuous learning resources, including webinars, certifications, and mentorship programs.
• Opportunities to transition into permanent roles within arenaflex based on performance and organizational needs.

Career Development at arenaflex

At arenaflex, we invest in our people. As a Remote Customer Service Specialist II, you will have access to:

• Structured onboarding and ongoing training that deepens your knowledge of Medicaid processes, provider enrollment, and compliance standards.
• Regular performance feedback and career‑path discussions to help you map out future growth—whether you aim to become a senior compliance analyst, a training coordinator, or a manager overseeing a remote support team.
• Cross‑functional exposure to other arenaflex departments, such as talent acquisition, program management, and technology solutions, broadening your professional skill set.

Culture & Values

arenaflex fosters an inclusive, collaborative, and purpose‑driven culture. Our core values include:

• Integrity: We act with honesty and uphold the highest ethical standards in every interaction.
• Compassion: We recognize the human impact of our work and treat every provider and client with empathy.
• Innovation: We continuously seek smarter ways to deliver staffing solutions, leveraging technology and data‑driven insights.
• Diversity & Inclusion: We celebrate diverse perspectives and ensure equal opportunity for all employees.

Our remote workforce is supported by virtual team‑building activities, regular check‑ins with managers, and a robust internal communication platform that keeps everyone connected, informed, and engaged.

Legal & Eligibility Information

arenaflex is an e‑Verify participant. Applicants must be authorized to work for any employer in the United States. At this time, arenaflex does not sponsor employment visas.

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability.

Ready to Make an Impact?

If you are a detail‑oriented, customer‑focused professional with a passion for supporting health‑care providers and a desire to grow within a dynamic, values‑driven organization, we want to hear from you. Join arenaflex and become part of a team that truly makes a difference in the lives of providers and the communities they serve.

Apply Job!