VP of Operations - Luxury Properties & Experiences (Remote)

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property:

• Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
• What you will have an opportunity to do:
• Position Overview
• The Vice President, Luxury Hotel Operations & Experience is a newly established, enterprise‑critical leadership role designed to elevate luxury performance across the portfolio while building the infrastructure, standards, and operating disciplines required to scale our luxury segment.
• This Leader will have direct leadership over a select group of Luxury and Upper‑Luxury properties while also serving as a discipline advisor and strategic partner to assigned flagship and complex assets across the broader portfolio. The role is intentionally designed to blend hands‑on leadership, strategic advisory, and capability‑building, creating a unified luxury operating philosophy for the company.

This position will lead cross‑functional alignment across operations, sales, revenue strategy, marketing, guest experience, finance, and brand, while shaping a repeatable, scalable luxury playbook that supports current business goals and future ultra‑luxury expansion. The Vice President of Luxury Operations will work to ensure alignment of strategy amongst the noted disciplines and proper communication between these organizations at the regional and property level to ensure a seamless and coordinated approach in company operations. This position represents a step‑change in how the company approaches luxury and ultra-luxury operations moving beyond property‑by‑property excellence to a scalable luxury ecosystem.

• Key Responsibilities
• Provide executive operational oversight and leadership for an assigned group of Luxury and Upper‑Luxury hotels, accountable for balanced scorecard performance, profitability, brand execution, and guest outcomes.
• Serve as a strategic operational advisor to select high‑profile and complex assets outside the direct‑oversight

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