Accessories Technical Leader - Product Service Americas
About the position The role is focused on providing technical leadership and mentoring for the Americas Accessories Product Service team. This includes offering direct technical support to global power plants equipped with GE Vernova equipment through three main workstreams: (1) Mentoring the team on accessory system related technical inquiries from customers and field engineers via engineering response (ER) cases. This involves operationally managing the accessories team's ER workload and prioritization, providing technical guidance for the ER owners, and supporting timely, accurate responses to critical issues. (2) Assisting accessories team RCA leaders in overcoming challenges during complex root cause analysis (RCA) investigations for high-impact business issues, often involving cross-functional teams. (3) Delivering GE Vernova technical guidance to customers or site representatives through user conferences, webinars, and technical documents, as well as communicating technical details and business risks to internal stakeholders. This also includes coaching the team to enhance their communication skills continuously. At GE Vernova, we are united by a single, urgent, and optimistic mission: electrify to thrive and decarbonize. The world needs us to accelerate the transition to more reliable, affordable, and sustainable energy. Together, we have the energy to change the world. As the Technical Leader for the Americas Accessories & Controls Product Service team, you’ll have a unique opportunity to develop and coach our engineers to directly support power producers and site technical experts, seeing immediate impact and satisfaction as you help electrify the world.
Responsibilities
- Foster a strong safety culture by prioritizing safety risks and enhancing team awareness.
- Oversee team management and prioritize ER and forced outage impacts.
- Ensure the delivery of standard work outputs (ER, RCA, and technical communications) by mentoring engineers supporting accessory systems.
- Troubleshoot various power plant accessory system technologies, but mainly gas turbine accessory systems.
- Remove barriers to team success by developing and leveraging a strong internal network and driving process improvements.
- Assist and mentor team members in achieving personal development goals.
- Identify trending issues, develop countermeasures to protect the customer fleet, and communicate these to the relevant audience (TILs, PSxBs, ETCs, OnTheGo alerts, etc.).
- Collaborate with Design Engineering, Chief Engineering Office, Product Safety Engineering, Product Management, Regional Customer Engineering Centers, Manufacturing, Sourcing, Vendors, and Customers to provide timely technical resolutions.
- Model the GE Vernova Way.
Requirements
- Bachelor’s and/or Master's degree in Mechanical Engineering or similar.
- A minimum of 8 years of direct experience with GE/Alstom accessory and/or power plant systems.
Nice-to-haves
- Comfort with tackling unfamiliar technical problems and a willingness to mentor engineers in applying problem-solving methods under pressure.
- Strong communication skills across all levels, including field engineers, site engineers, plant managers, and GE Vernova leadership.
- Ability to adapt quickly to changing priorities across multiple projects.
- A humble, open, collaborative, and continuously learning approach.
- Willingness to travel to customer sites to support issue resolution when necessary.
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