Ecommerce Specialist, Cross-Category

Job Description:

• Execute and test customer journey for online events, promotions, and product launches to drive traffic, conversion, and revenue
• Own the curation of seasonal gift guides and select curated shops using both data and merchant recommendations to promote discoverability, customer engagement & revenue
• Support quarterly global site taxonomy and refinement updates to ensure successful implementation on site
• Monitor inventory levels to adjust product placements based on availability and sales velocity
• Partner with cross-functional teams (Buying, Marketing, Creative) to ensure accurate and timely content execution
• Ensure accurate set-up and visibility of key digital services, such as Digital Stylists, across site touchpoints, and monitor customer engagement
• Provide weekly/monthly/quarterly reports on site performance, product findings method trends, and merchandising effectiveness
• Utilize data insights to make recommendations for improving product presentation and overall site performance
• Assist in pulling key KPIs for promotional events to understand drivers of performance against plan, and last year's benchmarks
• Help develop holistic recaps of live events to drive recommendations for immediate performance optimizations and post-event recaps to summarize key learnings
• Generate and maintain monthly navigation performance reports
• Support A/B testing initiatives and analyze results to inform future site navigation strategies
• Identify and work with cross-functional partners to troubleshoot any site navigational or SFCC setup issues that may arise
• Help identify and troubleshoot any on-site errors, broken links, or customer experience issues
• Monitor competitor sites for promotional marketing, merchandising trends and UX opportunities
• Advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance for site setup

Requirements:

• Bachelor’s degree in Marketing, Business, Fashion Merchandising, or related field
• Minimum of 1-2 years of experience in eCommerce, digital retail, or fashion
• Proficient in Excel/Google Sheets
• experience with analytics tools (e.g. Looker, Adobe Analytics) and Salesforce Commerce Cloud is a plus
• Highly organized with great attention to detail and time management skills
• Comfortable working in a fast-paced, deadline-driven environment
• Familiarity with eCommerce platforms

Benefits:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
• an amazing employee discount

Apply tot his job Apply To this Job