Entry-Level External Support Engineer – Remote Data Tools & Content Platform Support at arenaflex

About arenaflex

arenaflex is a global leader in streaming entertainment, pioneering innovative ways to deliver immersive content experiences to millions of viewers worldwide. With a culture rooted in creativity, technology, and relentless curiosity, arenaflex empowers its teams to push the boundaries of what’s possible in digital media. As a remote‑first organization, arenaflex embraces flexibility, diversity, and continuous learning, offering a collaborative environment where every voice matters and every idea can shape the future of entertainment.

Why This Role Matters

Our external content creation partners rely on a sophisticated suite of tools to craft, edit, and publish the stories that captivate audiences. The External Support Engineer serves as the vital bridge between these creative teams and the internal engineering group that builds and maintains the tooling platform. By providing timely technical assistance, creating clear documentation, and championing workflow improvements, you will directly influence the speed, quality, and reliability of content delivery across the arenaflex ecosystem.

Key Responsibilities

• Technical Support: Act as the first point of contact for external content teams encountering issues with arenaflex’s content creation tools, diagnosing problems quickly and delivering clear, actionable solutions.
• Documentation & Training: Develop comprehensive reference guides, video tutorials, and live training sessions to accelerate onboarding and ensure partners can fully leverage the toolset.
• Issue Resolution & Debugging: Investigate, reproduce, and resolve tool‑related bugs and workflow hiccups, employing systematic debugging techniques and collaborating with engineers when necessary.
• Escalation Management: Route complex or high‑impact problems to the tool development team, track progress in JIRA, and maintain transparent communication with stakeholders throughout the lifecycle.
• Advocacy & Feedback Loop: Gather feedback from external partners, translate it into actionable improvement requests, and advocate for enhancements that drive efficiency and quality.
• Tool & Process Innovation: Partner with software engineers to prototype new features, streamline existing processes, and contribute to the evolution of arenaflex’s content pipeline.
• Cross‑Disciplinary Collaboration: Lead or facilitate dialogues between designers, producers, engineers, and product managers to align on feature requirements and delivery timelines.
• Professionalism & Reliability: Demonstrate accountability, reliability, and a customer‑centric mindset in all interactions, upholding arenaflex’s standards of excellence.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a closely related field, OR equivalent practical experience in software support or tool development.
• Demonstrated experience supporting live services or production‑grade tools, preferably within a fast‑paced media or gaming environment.
• Hands‑on familiarity with Unity 3D, including experience building or troubleshooting editor extensions and custom tooling.
• Proficiency with issue‑tracking platforms such as JIRA and documentation tools like Confluence.
• Exposure to mobile development on iOS and Android platforms, understanding of platform‑specific constraints and deployment pipelines.
• At least 5 years of experience delivering production‑level code, with a track record of shipping reliable software in collaborative settings.

Preferred Qualifications & Additional Skills

• Ability to read, interpret, and troubleshoot C# codebases, including familiarity with common Unity APIs and scripting patterns.
• Strong written and verbal communication skills, with a proven ability to convey technical concepts to non‑technical audiences.
• Exceptional organizational abilities, capable of juggling multiple requests, prioritizing effectively, and maintaining clear documentation.
• Self‑motivated attitude, thriving in remote environments while proactively seeking out challenges and opportunities for improvement.
• Experience working with cross‑functional teams in an Agile or Scrum framework, contributing to sprint planning, retrospectives, and continuous delivery.
• Passion for entertainment technology, a curiosity for emerging media trends, and a desire to contribute to the next generation of streaming experiences.

Core Competencies for Success

• Problem‑Solving Mindset: Ability to break down complex technical issues into manageable steps and devise practical, user‑focused solutions.
• Customer Empathy: Understanding the pressures and goals of external content creators, and delivering support that enables them to succeed.
• Collaboration: Comfortable partnering with engineers, product managers, and creative teams, fostering a culture of shared ownership.
• Continuous Learning: Commitment to staying current with Unity advancements, mobile development trends, and best practices in tool engineering.
• Attention to Detail: Precision in documentation, bug reporting, and communication to ensure clarity and reduce friction.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As an External Support Engineer, you will have access to:

• Mentorship from senior engineers and product leaders who have built world‑class media platforms.
• Paid certifications and training programs in Unity, mobile development, and cloud services.
• Opportunities to transition into full‑stack tool development, product management, or technical program management roles.
• Regular internal tech talks, hackathons, and innovation sprints that encourage creative problem‑solving.
• A clear career ladder with defined milestones for advancement to Senior Engineer, Lead Engineer, and Technical Lead positions.

Work Environment & Culture at arenaflex

Our remote‑first philosophy means you can work from anywhere within the core hours of 10:00 am – 6:00 pm CST, ensuring overlap for collaboration while respecting personal schedules. arenaflex fosters an inclusive culture where diversity of thought is celebrated, and every team member is encouraged to bring their authentic self to work. Key cultural pillars include:

• Innovation: We reward curiosity and bold ideas that challenge the status quo.
• Collaboration: Cross‑functional teamwork is at the heart of our product development process.
• Well‑Being: Comprehensive mental‑health resources, flexible time‑off policies, and wellness stipends support a balanced life.
• Recognition: Regular peer‑to‑peer acknowledgments and performance‑based bonuses celebrate achievements.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that reflects market standards and individual contributions. While exact figures vary by location and experience, you can expect:

• Base salary aligned with top‑of‑market benchmarks for entry‑level technical support roles.
• Performance‑based annual bonuses tied to personal and team outcomes.
• Equity participation through stock options, giving you a stake in arenaflex’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Generous paid time off, parental leave, and a flexible holiday schedule.
• Home‑office stipend, high‑speed internet reimbursement, and ergonomic equipment allowances.
• Access to a global learning platform, conference attendance budget, and internal knowledge‑sharing communities.

How to Apply

If you are passionate about supporting creative talent, enjoy solving technical puzzles, and want to grow your career within a forward‑thinking entertainment powerhouse, we want to hear from you. Click the link below to submit your application and become a key part of arenaflex’s mission to deliver unforgettable stories to audiences around the world.

Apply Job!

Closing Statement

arenaflex believes that great content starts with great tools and the people who keep those tools running smoothly. As an External Support Engineer, you will play an essential role in empowering our external partners, shaping the future of digital entertainment, and advancing your own technical expertise. Join us, and help build the next chapter of streaming excellence.