[Remote] People Experience Program Manager - San Francisco

Note: The job is a remote job and is open to candidates in USA. Instacart is transforming the grocery industry by providing essential services that customers rely on for grocery delivery. They are seeking a People Experience Program Manager to enhance new hire orientation and performance review processes, ensuring operational excellence and a positive employee experience.

Responsibilities

• Orientation runs smoothly every session — logistics are buttoned up, vendor relationships are well-managed, and new hires move through the experience without friction because the operational infrastructure behind it is solid and continuously improving
• Performance review cycles are executed without a hitch — timelines are met, stakeholders are informed and aligned, communications go out on schedule, and the cross-functional partners who depend on you (Comms, Legal, People Leadership) always know what’s coming next
• The processes that used to require constant manual effort have been documented, optimized, and where possible automated — and the People team has less operational bottlenecks to worry about in two of the most high-visibility parts of the employee lifecycle
• Vendor relationships for onboarding are well-managed and strategically aligned — contracts are sharp, SOWs are outcome-focused, and budget tracking for things like swag and logistics is always current and accurate
• You’ve grown into facilitating both virtual and in-person orientation components, and you’re increasingly contributing to content iteration — bringing operational insight back into the design process as a close partner to those who own the bigger picture strategy

Skills

• 5+ years in program management, learning & development, talent development, or a related people/HR function
• Hands-on experience using AI tools in a professional context (we'll ask you about this!)
• Demonstrated ability to manage cross-functional projects from inception to completion — including when the problem or solution isn't fully defined at the outset
• Proven experience facilitating learning or orientation content for diverse audiences
• Track record of managing vendor relationships end-to-end: procurement, contract renewals, and ongoing partnership management
• Located in the SF Bay Area with ability to support in-person orientation components in our San Francisco office
• Bachelor's degree or equivalent professional experience
• Experience with instructional design tools and/or learning management systems
• Certification in project management (PMP, CAPM, or equivalent)
• Experience applying AI to automate or redesign people programs at scale

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
• This role is eligible for a new hire equity grant as well as annual refresh grants.
• Please read more about our benefits offerings here.

Company Overview

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