[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Versapay is a company that transforms accounts receivable into a competitive advantage. They are seeking a Customer Success Manager to manage a portfolio of customers, drive retention, product adoption, and customer satisfaction through proactive engagement and data-driven insights.
Responsibilities
- Own the success of our Commercial Real Estate customers, developing scalable playbooks and touchpoints to drive engagement and retention
- Serve as a trusted advisor to customers, helping them achieve their goals and maximize ROI
- Monitor customer health scores and usage data to proactively identify at-risk accounts and opportunities for growth
- Design and execute scalable programs (webinars, email campaigns, in-app guidance) that deliver value at scale
- Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer
- Track and manage renewals, escalations, and at-risk accounts in coordination with internal stakeholders
- Maintain accurate account records and activity logs within SFDC and HubSpot
Skills
- 2-5 years of experience in Customer Success, Account Management, or Program/Project Management
- Experience owning the full renewal process
- Proven ability to manage a large book of business with a data-driven, scaled approach
- Strong communication and organizational skills with the ability to prioritize across competing demands
- Experience building and executing customer programs or playbooks that drive measurable outcomes
- Comfort working in a fast-paced, high-growth environment
- Experience with MRI software is a plus
- Experience in Commercial Real Estate is a plus
- Candidates with 5+ years in Accounts Receivable would also be considered
Company Overview