[Remote] B2B Account Manager

Note: The job is a remote job and is open to candidates in USA. Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. They are seeking a detail-oriented B2B Account Manager to support healthcare providers and internal teams by managing inbound requests and coordinating workflows to ensure a seamless experience across the patient journey.

Responsibilities

• Act as a key CX contact for inbound provider inquiries, including questions, issue resolution, and support needs
• Deliver timely and effective facility, patient and physician support, ensuring a high-quality experience
• Coordinate IpsiHand training sessions with Patient and Clinical partner
• Ensure providers have access to training materials and resources
• Partner with account owners and internal teams to ensure continuity and alignment across accounts
• Manage and track the patient pipeline within the B2B funnel, ensuring timely progression from referral through treatment
• Support VA pipeline management, ensuring accuracy, compliance, and forward momentum
• Conduct SDR account reviews to identify pipeline gaps, risks, and opportunities
• Collaborate with SDR teams on repeat prescriber development ("hunting") within existing accounts
• Partner with B2B team to coordinate screening events with patients
• Manage RMA (Return Merchandise Authorization) workflows, including tracking, resolution, and communication
• Partner with B2B team on delivering EEG screening results for Centers of Excellence (CoEs)
• Facilitate medical record collection to ensure timely case processing
• Provide hands-on patient support, guiding patients through onboarding and treatment processes
• Consolidate and prepare data for business reviews, highlighting key insights and performance trends
• Track KPIs across pipeline stages, provider interactions, and operational workflows
• Identify inefficiencies and recommend process improvements to enhance CX and operational performance

Skills

• Bachelor's degree in Business, Healthcare Administration, or related field (or equivalent experience)
• 3+ years of experience in customer experience, account support, healthcare operations, or similar roles
• Experience supporting B2B healthcare or medical device environments
• Strong organizational skills with the ability to manage multiple workflows simultaneously
• Excellent communication and problem-solving skills
• Familiarity with medical records, EEG coordination, or clinical workflows
• Experience with CRM tools (e.g., Salesforce) and pipeline tracking
• Analytical experience with data consolidation and reporting

Benefits

• Stock Options
• Insurance (Medical/Dental/Vision)
• 401(k) with company
• Unlimited PTO & Holidays
• Life Insurance, LTD and STD
• Remote work desk allowance

Company Overview