[Remote] Senior Sales Operations Manager
Note: The job is a remote job and is open to candidates in USA. Definitive Healthcare is a leading company in healthcare data analytics, dedicated to empowering organizations with intelligence for better decision-making. As a Senior Sales Operations Manager, you will oversee the sales strategy, optimize processes, and ensure systems are effective for scaling the sales organization while delivering exceptional value.
Responsibilities
- Own the development of forecasting models, territory design, and quota methodologies that support our long‑term growth
- Partner closely with Sales Leadership to evaluate performance trends, segment opportunities, and shape strategic decisions
- Drive annual and quarterly planning cycles with clear, data‑backed recommendations that align teams and resources
- Architect end‑to‑end sales processes that support consistency, efficiency, and operational rigor across the organization
- Identify friction points in the sales cycle and implement improvements that accelerate deal velocity and enhance the customer experience
- Ensure process documentation, playbooks, and enablement materials are current, accessible, and aligned with best practices
- Serve as the strategic owner of Salesforce and the broader sales tech stack, ensuring systems are optimized for scale, usability, and data integrity
- Partner with RevOps, IT, and Enablement to drive system enhancements, integrations, and adoption initiatives
- Champion data governance and operational discipline across the GTM organization
- Build and maintain dashboards that provide visibility into pipeline health, performance metrics, and key KPIs
- Translate complex data into clear, actionable insights for Sales, Marketing, Finance, and Executive Leadership
- Establish reporting standards that support transparency, alignment, and confident decision‑making
- Collaborate closely with Marketing, Customer Success, Finance, and Product to ensure seamless execution across the customer lifecycle
- Support go‑to‑market initiatives—including new product launches, pricing changes, and market expansion—with operational readiness and performance tracking
- Act as a trusted advisor to senior leadership, offering clarity, structure, and strategic perspective in a dynamic environment
Skills
- Proven experience mapping sales or customer journeys and designing scalable, end‑to‑end processes that improve efficiency and clarity
- Strong analytical skills with hands‑on experience building dashboards, interpreting sales performance data, and driving insights that influence strategy
- Deep proficiency with CRM and GTM systems, especially Salesforce, and familiarity with adjacent tools such as Zendesk, Intercom, Pendo, Gainsight, or similar platforms
- Demonstrated ability to lead cross‑functional initiatives and manage stakeholders across Sales, Marketing, Customer Success, Finance, and Product
- Track record of owning complex projects from concept through implementation, delivering measurable operational improvements
- Excellent communication skills with the ability to translate data, processes, and technical concepts into clear, actionable guidance for diverse audiences
- Experience implementing automation, routing logic, or workflow optimization within sales or revenue operations
- Familiarity with customer feedback systems, closed‑loop processes, and how they inform GTM strategy
- Working knowledge of SQL or BI tools such as Sigma, Tableau, or Power BI
- Background in a high‑growth SaaS, data‑driven, or service‑oriented environment where processes and systems evolve rapidly
- Experience supporting or partnering with Customer Success or CX teams to align sales and post‑sale motions
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage
- Unlimited paid time off
- Participation in the company’s 401(k) plan with employer contribution
- Competitive benefits package including great healthcare benefits and a 401(k) match
Company Overview
Company H1B Sponsorship