[Remote] Senior Field Service Engineer – Advanced Manufacturing Systems
Note: The job is a remote job and is open to candidates in USA. German American Bank is seeking a Senior Field Service Engineer to support highly customized electron beam welding and additive manufacturing systems throughout North America. The role involves hands-on startup support, advanced troubleshooting, customer training, and collaboration with engineering teams in both the U.S. and Germany.
Responsibilities
- Support installation, startup, and commissioning activities for electron beam welding and additive manufacturing systems
- Diagnose and resolve complex electrical, mechanical, controls, vacuum, and electromechanical issues
- Provide technical support and troubleshooting both remotely and on-site
- Serve as a key technical resource during customer escalations
- Deliver customer training and technical guidance
- Support root-cause analysis and implementation of corrective actions
- Work closely with engineering and project teams in Germany and the U.S
- Contribute to technical documentation, troubleshooting procedures, and knowledge-sharing initiatives
- Support continuous improvement of field service and technical support processes
Skills
- 5+ years of experience in Field Service, Startup, Applications Engineering, Technical Support, or a related technical role
- Strong troubleshooting skills involving complex industrial equipment
- Experience supporting electrical, mechanical, automation, or electromechanical systems
- Ability to work independently in customer-facing environments
- Strong communication and training capabilities
- Willingness to travel approximately 25–40%
- Experience with vacuum systems, high-voltage equipment, semiconductor equipment, laser processing systems, additive manufacturing equipment, machine tools, industrial furnaces, or similar technologies
- Familiarity with PLC diagnostics and industrial automation systems (Siemens experience is a plus)
- Experience working within multinational or German engineering organizations
- Experience mentoring or supporting junior technical personnel
Benefits
- Overtime
- 15 days PTO
- 401(k) with company match
- Blue Cross Blue Shield medical coverage including dental
- Visa sponsorship may be considered on a case-by-case basis
Company Overview