[Remote] Bilingual Customer Services Representative (English/Spanish)

Note: The job is a remote job and is open to candidates in USA. VanderHouwen is one of the largest providers of early childhood education and care in the nation, dedicated to creating a nurturing environment for children. They are seeking a personable and customer-focused Bilingual Customer Services Representative to support proactive outreach and deliver high-quality customer experiences in a fast-paced service environment.

Responsibilities

• Conduct outbound follow-up with prospective or recently engaged customers to provide information, answer questions, and support next steps in their customer journey
• Deliver a high-quality customer experience that aligns with company values, communication standards, and brand expectations
• Handle customer inquiries professionally, identify individual needs, and connect customers with the appropriate internal resources or solutions
• Maintain accurate and detailed documentation of customer interactions, outreach efforts, and follow-up activities within internal systems
• Support coverage across extended business hours and remain flexible with scheduling to ensure consistent customer support availability

Skills

• High school diploma or equivalent required
• Previous customer service experience in a customer-facing environment such as call center, retail, customer support, hospitality, or similar service-based roles
• Strong verbal communication skills with the ability to build rapport, engage customers professionally, and represent a brand positively
• Comfortable managing outbound outreach, handling customer conversations, and navigating a structured, high-volume environment
• Reliable, adaptable, and able to work flexible shifts within business hours that may include early morning or evening schedules aligned to Pacific Time

Company Overview