[Remote] Content Specialist

Note: The job is a remote job and is open to candidates in USA. Cypress HCM is seeking a detail-oriented and adaptable Content Specialist (Hotels) to join their Media Ops team within the Scaled Ops Department on a contract basis. The role focuses on building and quality-checking content for hotel property pages while supporting the efficient onboarding of hotel partners, requiring strong collaboration and adaptability across partner systems.

Responsibilities

• Adapt workflow to each partner's connectivity setup — operating as a quality checker where content integrations exist, and executing full builds where they don't
• Build working knowledge of each partner's setup to anticipate requirements ahead of time
• Surface recurring blockers, content gaps, and partner-specific quirks back to the Content Ops Lead on a regular basis
• Manage multiple property builds simultaneously while maintaining attention to detail
• Build out room-level content for hotel property pages, following the structure and quality standards established by the Media Ops team
• Use AI prompts to draft, refine, and iterate on room descriptions and supporting copy, with human review for accuracy and tone
• Tag and organize photography at the property and room level
• Foster a collaborative and positive work environment to promote teamwork and productivity

Skills

• 2+ years of experience in content production, editorial, marketing, hospitality, or a related field
• Strong written English with a solid grasp of grammar, spelling, usage, and punctuation
• Comfort with AI-assisted writing tools and a willingness to learn prompting techniques to draft and refine copy
• Highly organized; able to manage structured workflows and juggle multiple projects against deadlines
• Detail-oriented with the ability to spot inconsistencies in copy and imagery
• Basic comfort with photo organization and tagging
• Proficient in Google Suite applications
• Experience with Airtable, Salesforce, or other content management tools is a plus
• Hospitality, travel, or e-commerce experience preferred but not required
• Positive, team-oriented mindset with a passion for hospitality and creating welcoming experiences for a global audience

Company Overview