[Remote] Senior Principal Consultant

Note: The job is a remote job and is open to candidates in USA. Progress Software is a trusted provider of software that enables the development of AI-powered applications. They are seeking a Senior Principal Consultant to manage a marquee public sector account, focusing on program management, customer success, and account health across multiple projects.

Responsibilities

• Own the marquee account end-to-end — program management, customer success, and account health — across a portfolio of concurrent projects running on our data platform
• Serve as the senior technical and executive point of contact for customer leadership — from program managers through agency directors and other senior officials — building the trust that turns a vendor into a partner
• Partner directly with the Account Executive to drive account growth: identify expansion opportunities across new mission areas, support pursuits, shape proposals, and convert delivery success into new business
• Work with the Development Team Lead to craft the technical strategy across the account. Translate mission goals into solution architectures, drive consistency across project teams, and make sure every engagement is reinforcing the customer’s long-term investment in our platform
• Run the cadence that keeps the account healthy: project management, success planning, executive business reviews, value reporting, quarterly roadmap sessions, and steering committee meetings
• Be the escalation point. When delivery issues, technical risks, or customer concerns surface, you triage, mobilize the right resources internally, and drive resolution
• Identify new business stakeholders in the account and drive brainstorming workshops, executive briefings, and innovation planning sessions that surface new use cases and turn them into funded work
• Advocate for the customer inside Progress. Surface product feedback, usability insights, and emerging requirements to product, engineering, and leadership teams to influence the roadmap of the Progress Data Platform
• Coordinate with internal product, engineering, professional services, and partner teams to ensure delivery excellence and on-time outcomes across every workstream
• Be the senior face of Progress Federal Solutions on this account — a thought leader who can speak to mission, technology, and value with equal credibility

Skills

• Significant experience in senior technical and customer-facing role customer success, technical account management, solution architecture, professional services leadership, or technical consulting. A track record of owning strategic accounts is a must
• Demonstrated people leadership experience: Mentoring and developing technical teams. Comfortable being accountable for both individual delivery and team performance
• Proven ability to grow an account in partnership with sales. History of expansions, renewal growth, or new business that you helped land
• Strong technical depth across enterprise data platforms. Hands-on familiarity with NoSQL, relational, and/or graph databases (NoSQL strongly preferred), and comfort with JSON/XML data modeling, modern source control, and enterprise software development practices
• Understanding of data platforms and enough capability to engage credibly in architecture and code-level conversations with the team and the customer
• Excellent executive communication skills. You can move between a customer's technical leads and their senior leadership without changing gears awkwardly. Public speaking experience is preferred
• Public sector experience: you understand how state and local agencies (or higher-ed institutions) buy, how programs run, and how to operate inside a customer's environment
• Willingness and ability to be on-site with the customer in customer spaces on a heavy cadence. Extended on-site rotations should be expected
• Comfort carrying a renewal/expansion target while also managing the broader account
• Direct experience with MarkLogic or the Progress Data Platform
• Background in Healthcare, Human Services, Health IT, or health insurance a plus
• Experience leading delivery on multi-million-dollar state, local, or higher-ed programs with concurrent workstreams
• Familiarity with SLED procurement vehicles and cooperative purchasing (NASPO ValuePoint, GSA, state master contracts)
• Background in AI/ML, geospatial systems, or semantic technologies
• Knowledge of search indexing, modern web frameworks (React, Vue, Angular), or BI tools like Qlik, Tableau, or Power BI
• Exposure to Kafka, NiFi, Boomi, MuleSoft, or container technologies (Docker/Kubernetes)
• Linux/shell scripting and cloud familiarity (AWS, Azure, Google Cloud)
• A military or public sector background

Benefits

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Company Overview

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