[Remote] Process Optimization - Operations Analyst Job Details | Deloitte

Note: The job is a remote job and is open to candidates in USA. Deloitte Global is a leading professional services firm that provides strategic programs and services across disciplines. The Operations Analyst role within the Process Optimization team focuses on enabling day-to-day operations, supporting data analysis, reporting, and program logistics to assist leadership in making informed decisions.

Responsibilities

• Collaborate with leaders to support the ongoing review, identification and intake of process optimization opportunities, validating for completeness, accuracy and program alignment
• Assist in facilitating project prioritization assessments, initial business case review and drafting communications with key stakeholders (team leadership & members, LSS SMEs, Green Belt project leads)
• Maintain portfolio dashboards and KPI reporting by refreshing data, performing data-quality checks, identifying exceptions, and highlighting stalled items or missing information
• Prepare governance materials for reviews, tollgates, and leadership meetings, including status packs, action logs, decision tracking, and follow-up items
• Provide analytical and visualization collaboration through process mapping, data pulls, trend analysis, and leadership-ready reporting using tools such as Power BI, Excel, and Tableau
• Support Process Optimization team across program operations (strategic projects & Green Belt initiatives) through coordination of communications, schedules, records, templates, and documentation storage
• Produce newsletters, articles, and community posts to drive Lean Six Sigma community engagement, including, sharing achievements and coordinating meetings or forums where applicable to communicate current events/activities
• Collaborate with Process Optimization leaders and project stakeholders to understand reporting requirements, ensuring that reporting requirements are produced timely with accurate insights and that documentation/materials are maintained, stored and version-controlled appropriately
• Provide meeting and workshop support by capturing notes, tracking actions, preparing follow-ups, and helping maintain reusable templates and process documentation
• Research best practices and support continuous improvement by identifying opportunities to strengthen reporting, templates, workflows, and team operations

Skills

• Bachelor's degree or equivalent experience; majors in IT/CIS/Business preferred, with other majors considered
• At least 5 years of experience in business process support, reporting, program operations, or project coordination, preferably in a global organization
• Lean Six Sigma Green Belt certification
• Proven experience with process analysis, reporting, data quality management, and documentation
• Well-developed interpersonal, communication and presentation skills
• Excellent relationship management skills
• Strong experience in Excel, PowerPoint, and reporting or visualization tools used to build clear, leadership-ready materials
• Adaptable, and well organized to respond to changing priorities
• Ability to be proactive and work alone as well as part of a larger team (team player)
• Analytical and flexible with the ability to rapidly understand unfamiliar and complex concepts
• The ability to synthesize and visualize complex data
• 7+ years' experience supporting business process, reporting, analytics, or program operations in a global organization
• Experience building dashboards, visualizations, or reporting materials that support governance and leadership decision-making
• Experience with enterprise project management tools like ServiceNow SPM and Demand Management

Benefits

• At Deloitte, we value our people and offer employees a broad range of benefits.
• Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

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