[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Prodege, LLC is a cutting-edge marketing and consumer insights platform that helps brands and agencies gather meaningful insights and drive customer engagement. The Account Manager will support the execution, growth, and retention of publisher partnerships, focusing on day-to-day account support and performance monitoring while collaborating cross-functionally to resolve issues.

Responsibilities

• Support the health, performance, and retention of a portfolio of publisher accounts
• Execute against defined performance, revenue, and retention goals
• Assist in partner communication, reporting, and day-to-day account management
• Identify basic performance trends and escalate opportunities or risks to senior team members
• Follow established processes, documentation, and reporting standards
• Collaborate cross-functionally with Sales, Campaign Ops, Onboarding, and Product teams to resolve issues
• Build foundational knowledge in publisher strategy, monetization, and performance marketing

Skills

• 1–3 years of experience in Account Management, Customer Success, Client Services, or related fields
• Strong communication and relationship-building skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Basic analytical skills with the ability to interpret performance data and identify trends
• Strong organizational and time management skills
• Experience with CRM or project management tools (HubSpot or similar)
• Eagerness to learn, take feedback, and grow within the role
• One or more (1+) years of experience at a digital, interactive, or agency (or equivalent)
• Proven success in account management, with a track record of retaining, renewing, and growing client relationships
• Strong understanding of digital and interactive marketing strategies and campaign execution
• Excellent verbal and written communication skills, with the ability to influence clients and internal stakeholders
• Strong analytical skills and attention to detail, with the ability to use data to inform recommendations
• Exceptional organizational, project management, prioritization, and multitasking skills
• Ability to think creatively and strategically, including comfort with consultative selling and negotiation
• Thrives in a fast-paced, deadline-driven environment and performs well under pressure
• Self-motivated, proactive, and able to work effectively both independently and as part of a team
• Working experience with AI in order to optimize tasks
• Willingness to travel as required (up to 50% for sales-aligned roles; up to 10% for other roles, as applicable)
• BA/BS degree preferred
• Proficient in Microsoft Office, particularly Excel and PowerPoint, and Google Sheets and Slides
• Experience with Hubspot, JIRA, Sigma
• One or more years of programmatical technical account management experience in the rewarded experience industry
• Strong analytical skills with the ability to interpret complex data sets and drive actionable insights
• Partner focus mindset with a passion for delivering exceptional service and results
• Ability to collaboratively in a fast-paced environment, managing multiple projects and priorities simultaneously
• Prior experience in Account Management
• Experience building or scaling account management processes or playbooks
• Familiarity with publisher monetization models, CPI/CPE pricing, ROAS optimization
• Experience working in matrixed or high-growth organizations

Benefits

• Medical, dental, vision, STD, LTD and basic life insurance
• Flexible PTO
• Paid sick leave prorated based on hire date
• Eight paid holidays throughout the calendar year

Company Overview