Customer Relations Coordinator – Healthcare Technology Support & Project Coordination Specialist at arenaflex

About arenaflex

arenaflex is a trailblazing leader in the inpatient telehealth space, delivering innovative remote‑monitoring solutions that keep patients safe and empower clinicians. With more than one million patients served and tens of millions of live monitoring hours logged, arenaflex is redefining how health systems manage acute care, reduce adverse events, and drive operational efficiency. Our mission‑driven culture blends cutting‑edge technology with compassionate care, creating a workplace where every employee can make a tangible impact on the future of healthcare.

Why This Role Matters

In a rapidly evolving industry, the bridge between technology and the people who rely on it is more critical than ever. As a Customer Relations Coordinator at arenaflex, you will be the trusted liaison who ensures our clients receive seamless support, clear communication, and timely project delivery. Your work will directly influence the quality of care delivered in hospitals across the nation, making you an essential part of our mission to provide safer, more efficient healthcare.

Position Overview

This full‑time, remote‑first position is designed for a proactive, detail‑oriented professional who thrives in fast‑paced environments and enjoys translating technical concepts into understandable language. You will coordinate support projects, manage timelines, and nurture strong relationships with healthcare providers, all while collaborating with internal technical teams to guarantee successful implementation of arenaflex services.

Key Responsibilities

• Customer Communication & Coordination: Serve as the primary point of contact for clients throughout the lifecycle of support projects, delivering clear updates on upgrades, updates, and implementation milestones.
• Project Planning & Execution: Work closely with the IT Support Team to develop project plans, define deliverables, and allocate internal resources to meet client expectations.
• Relationship Building: Cultivate lasting partnerships with healthcare providers by understanding their unique needs, offering consultative guidance, and ensuring satisfaction.
• Technical Enablement: Assist customers in implementing arenaflex services, providing step‑by‑step instructions, training, and troubleshooting as needed.
• Cross‑Functional Collaboration: Participate in regular technical team meetings, sharing status updates, flagging potential challenges, and contributing to continuous improvement initiatives.
• Reporting & Documentation: Maintain accurate records of project timelines, issue tracking, and communication logs using office and reporting tools.
• Strategic Insight: Analyze project data, generate insights, and present findings to both internal stakeholders and external clients in a clear, non‑technical manner.
• Customer Advocacy: Represent the voice of the customer within arenaflex, ensuring that product enhancements and service improvements align with real‑world clinical workflows.

Essential Qualifications

• High School diploma or GED required; a Bachelor’s degree (BA/BS) in a related field is preferred.
• Demonstrated experience in the healthcare or medical technology sector, preferably within a support or implementation role.
• Exceptional written and verbal communication skills, with a proven ability to convey technical information to non‑technical audiences.
• Strong organizational and time‑management abilities, capable of juggling multiple priorities while meeting strict deadlines.
• Comfortable working under pressure and delivering high‑quality customer support in fast‑moving environments.
• Working knowledge of IT support operations, including ticketing systems, remote troubleshooting, and service delivery workflows.
• Proficiency with Microsoft Office suite and reporting tools (e.g., Excel, PowerPoint, Power BI).

Preferred Qualifications

• Experience with telehealth platforms, remote patient monitoring, or clinical workflow integration.
• Familiarity with project management methodologies (Agile, Scrum, or Waterfall) and related software (e.g., Jira, Asana, Trello).
• Previous exposure to customer success or account management roles within a SaaS environment.
• Certification in ITIL, PMP, or related service‑delivery frameworks.

Core Skills & Competencies

• Communication: Ability to listen actively, ask insightful questions, and articulate solutions clearly.
• Relationship Management: Talent for building trust, fostering collaboration, and maintaining long‑term client partnerships.
• Strategic Thinking: Capacity to anticipate client needs, identify risks early, and propose proactive solutions.
• Data Literacy: Comfort interpreting reports, dashboards, and performance metrics, and translating findings into actionable recommendations.
• Problem Solving: Resourceful approach to troubleshooting complex technical issues and navigating ambiguous situations.
• Adaptability: Flexibility to adjust priorities as project scopes evolve and new challenges arise.

Work Environment & Culture at arenaflex

arenaflex embraces a remote‑first philosophy, allowing you to work from any U.S. location that suits your lifestyle. While you’ll primarily operate from a home office, occasional travel for client visits or team gatherings may be required. Our culture is built on collaboration, continuous learning, and a shared commitment to improving patient outcomes. You’ll find a supportive network of peers, mentors, and leaders who champion innovation and celebrate each other’s successes.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact salary ranges will be discussed during the interview process, you can expect the following benefits:

• Comprehensive medical, dental, and vision coverage (arenaflex‑sponsored).
• Safe Harbor 401(k) plan with employer matching up to 4% of your contributions.
• Health Savings Account (HSA) contributions, employer‑paid life insurance, short‑term and long‑term disability, and AD&D coverage.
• Flexible Time Off (FTO) policy combined with paid holidays to support work‑life balance.
• Generous parental leave for new parents.
• Tuition assistance and continuing‑education reimbursement to fuel your professional growth.
• Employee referral bonus program to reward you for bringing great talent into the arenaflex family.
• Access to wellness resources, virtual fitness classes, and mental‑health support.

Career Growth & Development

arenaflex invests heavily in the development of its people. As a Customer Relations Coordinator, you will have clear pathways to advance into senior coordination, customer success management, or product implementation leadership roles. We provide:

• Mentorship programs pairing you with seasoned leaders in healthcare technology.
• Regular training workshops on telehealth trends, project management, and communication excellence.
• Opportunities to contribute to cross‑functional initiatives, gaining exposure to product development, sales, and clinical operations.
• Performance‑based promotions and salary reviews aligned with your impact and ambition.

Diversity, Equity & Inclusion

arenaflex believes that diverse perspectives drive better solutions. We are an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, protected veteran status, disability, sexual orientation, gender identity, marital status, genetic information, or any other characteristic protected by law. Our inclusive culture ensures every voice is heard, respected, and valued.

How to Apply

If you are energized by the prospect of shaping the future of telehealth, enjoy collaborating with multidisciplinary teams, and possess a passion for delivering exceptional customer experiences, we want to hear from you. Click the link below to submit your application through arenaflex’s hiring portal. We look forward to reviewing your credentials and exploring how you can contribute to our mission.

Apply Now

Join arenaflex and Make a Difference

At arenaflex, your work will directly influence the safety and efficiency of healthcare delivery for millions of patients. By joining our team, you become part of a purpose‑driven organization that values innovation, compassion, and continuous improvement. Take the next step in your career—apply today and help us build a healthier tomorrow.