Virtual Legal Assistant – Personal Injury - Contract to Hire

Virtual Legal Assistant – Personal Injury Purpose ARA Legal Support is dedicated to assisting personal injury firms in helping injured victims in Texas. We are seeking a Virtual Legal Assistant who is coachable, able to follow directions and take constructive criticism all while being able to multitask in a fast-paced environment. The ideal candidate must be able to multi-task, pay attention to detail, be organized, and self-motivated. You will be accountable for accomplishing a variety of activities in a timely and professional manner, including supporting the lawyers and supervisors with any assigned tasks. We are interested in employing hard-working, motivated individuals who enjoy interacting with others. We offer outstanding benefits, and the chance for growth in a supportive workplace. The ideal candidate must have experience handling pre-litigation personal injury files, communicating professionally with clients, insurance adjusters, and medical providers, and managing tasks efficiently using modern legal technology platforms. This is a remote position requiring strong communication skills, urgency, professionalism, and the ability to multitask in a high-volume environment.

• *MUST BE FLUENT IN SPANISH AND ENGLISH**

Responsibilities

• Manage personal injury cases during the pre-litigation phase
• Maintain accurate and organized case files in Filevine
• Communicate with clients regarding case updates, treatment status, documents, and next steps
• Answer and manage inbound/outbound calls using RingCentral
• Document all calls, notes, and updates promptly in Filevine
• Coordinate with insurance companies, adjusters, medical providers, and clients
• Assist with opening insurance claims and sending letters of representation
• Request and organize medical records, bills, police reports, and supporting documentation
• Monitor treatment progress and follow up with clients regularly
• Assist in preparing demand packages and settlement documentation
• Track deadlines and ensure timely follow-up on all assigned tasks
• Manage email communication professionally through Microsoft Outlook
• Escalate urgent matters to attorneys or supervisors when necessary
• Maintain confidentiality and professionalism at all times

Requirements

• Experience in personal injury law required
• Bilingual (English & Spanish) required
• Excellent customer service and phone etiquette
• Ability to multitask and work independently in a remote environment
• Strong organizational and time management skills
• Ability to handle sensitive and confidential information
• Reliable internet connection and quiet work environment
• Strong attention to detail and follow-through

Preferred Qualifications

• Experience working with Texas personal injury cases
• Knowledge of bodily injury and property damage claims
• Experience using Filevine preferred
• Experience using RingCentral, Roam, and Microsoft Outlook preferred
• Familiarity with medical records and billing procedures
• Experience communicating with insurance adjusters and providers
• Understanding of pre-litigation workflows and settlement processes

Performance Expectations

• Timely and accurate documentation in Filevine
• Professional communication with clients and third parties
• Consistent follow-up and task completion
• Ability to manage a high volume of calls and case activity
• Maintain responsiveness and accountability throughout the workday

Schedule

• Full-time remote position (M-F 9AM-5PM)
• Must be available during business hours (CST preferred)

Compensation/Benefits •$5-8/hr (Based on experience and qualifications)

• Opportunities for advancement
• Paid time off once a year employed

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