Remote Outbound Call Center Representative – Immediate Hire for Medicare & Medicaid Member Engagement (Oklahoma Residents)

About Signify Health – Transforming Care One Home at a Time At Signify Health, we are on a mission to reimagine how health care is delivered, accessed, and experienced. By turning every home into a healthcare hub, we empower individuals to receive the right care—whether in‑person, virtually, or through community resources—at the exact moment they need it. Leveraging a nationwide network of over 9,000 mobile doctors and nurses, more than 3,500 provider partners, and hundreds of community organizations, we coordinate clinical, social, and behavioral services for over 1.5 million members each year. Our approach blends cutting‑edge technology, data‑driven decision support, and a deep commitment to empathy and humility. As a member of our Member Engagement Team, you will play an essential role in bridging the gap between members and the care they deserve, helping to improve health outcomes and quality of life for diverse populations across Oklahoma. Why This Role Matters – The Impact You’ll Have Every conversation you have will be a direct conduit for health‑focused solutions. By reaching out to Medicare Advantage and Medicaid members, you will:

• Explain and schedule free, in‑home or virtual health evaluations that can uncover hidden health risks.
• Provide clear, compassionate information that empowers members to make informed decisions about their care.
• Contribute to the reduction of avoidable hospitalizations, emergency‑room visits, and overall health‑care costs.
• Support Signify Health’s broader goal of creating a more equitable, outcomes‑driven health‑care system. Key Responsibilities – What Your Typical Day Looks Like Outbound Outreach & Scheduling
• Make an average of 50 outbound calls per hour using our automated dialer platform.
• Follow 20+ approved scripts to articulate program benefits, answer questions, and overcome objections.
• Secure a minimum of 24 appointments per day, coordinating both in‑home and virtual evaluation slots.
• Adjust, reschedule, or cancel appointments as needed, ensuring seamless communication between members and providers. Performance Tracking & Quality Assurance
• Maintain daily call volume targets (300‑400 outbound dials) while adhering to strict attendance and shift policies.
• Monitor key metrics such as handle time, appointment conversion rate, and quality scores using internal reporting tools.
• Escalate any member complaints or compliance concerns immediately to the Member Engagement Manager.
• Participate in peer coaching sessions, sharing best practices and learning from fellow representatives. Compliance & Data Security
• Uphold HIPAA regulations and company privacy policies while handling protected health information (PHI).
• Ensure all documentation and call recordings are stored securely and in accordance with legal standards.
• Complete mandatory compliance training and stay current on regulatory updates. Essential Qualifications – What We’re Looking For
• Residency Requirement: Must reside in the state of Oklahoma.
• Education: High school diploma or GED equivalent (preferred).
• Experience: Minimum of 1 + year in a call‑center environment or 2 + years of general professional experience.
• Outbound Call Expertise: Previous experience with high‑volume outbound dialing, auto‑dialer systems, and scripted conversations.
• Communication Skills: Clear, friendly, and persuasive verbal communication in English.
• Technical Proficiency: Ability to navigate multiple software platforms simultaneously while handling calls.
• Reliability: Consistent adherence to a fixed schedule (including breaks and lunch) and a professional home workstation. Preferred Add‑Ons – Extras That Set You Apart
• Prior experience in health‑care, insurance, or member‑services roles.
• Familiarity with Medicare Advantage or Medicaid program fundamentals.
• Demonstrated success meeting or exceeding call‑center performance metrics.
• Certification in customer‑service excellence or related fields. Core Skills & Competencies for Success
• Persuasive Negotiation: Ability to address objections with confidence while maintaining respect for the member’s perspective.
• Active Listening: Detect subtle cues, ask probing questions, and tailor responses accordingly.
• Time Management: Efficiently juggle high call volumes, documentation, and follow‑up tasks without sacrificing quality.
• Team Collaboration: Share insights, support peers, and contribute to a culture of continuous improvement.
• Adaptability: Thrive in a fast‑paced, metrics‑driven environment and quickly adjust to evolving scripts or processes. Compensation, Perks & Benefits – What You’ll Receive Signify Health values the dedication of its remote workforce and offers a comprehensive package designed to support both professional growth and personal well‑being.
• Base Pay: $15.00 per hour, payable bi‑weekly.
• Commission Structure: Unlimited monthly commission potential based on appointment‑setting performance.
• Paid Time Off (PTO): Earned vacat

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