RCO Customer Service Representative – Patient Billing & Insurance Support Specialist at arenaflex

About arenaflex – Pioneering the Future of Radiology and Patient Care

At arenaflex, we blend cutting‑edge artificial intelligence with decades of radiology expertise to deliver the highest quality, most accessible healthcare experience in the United States. Our mission is to empower patients, providers, payors, and regulators with seamless, data‑driven solutions that improve clinical outcomes while reducing administrative friction. As a rapidly growing leader in diagnostic imaging, we invest heavily in technology, continuous learning, and a culture that celebrates collaboration, empathy, and innovation. Joining arenaflex means becoming part of a purpose‑driven team that is reshaping how radiology services are delivered in the 21st century.

Position Overview

The RCO Customer Service Representative role is a cornerstone of arenaflex’s patient‑first philosophy. You will serve as the primary point of contact for patients calling about billing, insurance, and general inquiries across our East Coast and West Coast facilities. Your professionalism, empathy, and attention to detail will directly influence patient satisfaction and the financial health of the organization. This is a full‑time, morning‑shift position (Monday‑Friday, 9:00 am – 5:30 pm CST / 8:00 am – 4:30 pm EST) with a competitive hourly rate of $20 – $21.

Key Responsibilities

• Answer inbound patient calls with a courteous, calm, and helpful demeanor, addressing billing inquiries for services rendered at arenaflex’s East and West Coast locations.
• Provide clear, accurate explanations of charges, insurance benefits, and payment options, ensuring patients understand their financial responsibilities.
• Update patient demographic and insurance information in the electronic health record (EHR) system, maintaining data integrity and compliance with HIPAA regulations.
• Enter necessary insurance data, re‑file claims, and follow up with payors to facilitate timely claim payment.
• Review patient accounts to identify outstanding balances, articulate the reasons for those balances, and negotiate payment arrangements that align with patients’ financial situations.
• Process credit card and electronic payments over the phone, accurately applying payments to the appropriate accounts.
• Explain Explanation of Benefits (EOB) documents to patients, translating complex insurance language into understandable terms.
• Document all interactions in the patient’s record, ensuring a complete audit trail for future reference.
• Collaborate with the billing, collections, and clinical teams to resolve discrepancies, escalations, and complex billing scenarios.
• Participate in ongoing training sessions to stay current on medical insurance policies, regulatory changes, and arenaflex’s evolving technology platforms.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1‑2 years experience in a high‑volume call‑center environment, preferably within healthcare or insurance.
• Proficient computer skills with a typing speed of at least 30 words per minute.
• Demonstrated knowledge of medical insurance terminology, claim processes, and Explanation of Benefits (EOB) interpretation.
• Exceptional verbal communication skills, with the ability to convey complex information in a friendly and understandable manner.
• Strong organizational abilities and meticulous attention to detail, ensuring accurate data entry and record‑keeping.
• Ability to multitask, prioritize, and thrive in a fast‑paced environment while maintaining composure under pressure.

Preferred Qualifications & Additional Assets

• Associate’s or Bachelor’s degree in Health Administration, Business, Communications, or a related field.
• Experience with electronic health record (EHR) systems such as Epic, Cerner, or similar platforms.
• Familiarity with medical billing software (e.g., Athena, NextGen) and claim adjudication tools.
• Previous exposure to radiology or diagnostic imaging services.
• Certification in Customer Service Excellence (e.g., CCSP) or Medical Billing (e.g., CPC).
• Bilingual proficiency, especially in Spanish, to serve a diverse patient population.

Core Skills & Competencies for Success

• Empathy & Patient‑Centric Mindset: Genuine passion for helping patients navigate financial aspects of their care.
• Problem‑Solving Acumen: Ability to diagnose billing issues, propose solutions, and negotiate mutually beneficial payment plans.
• Communication Excellence: Clear, concise, and respectful verbal and written communication, tailored to varied audiences.
• Technical Proficiency: Comfort with multi‑line phone systems, CRM platforms, and digital documentation tools.
• Regulatory Awareness: Understanding of HIPAA, ACA, and other healthcare compliance standards.
• Team Collaboration: Willingness to partner with cross‑functional teams to resolve complex cases.
• Adaptability: Openness to continuous learning as arenaflex integrates new AI‑driven workflows.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of every employee. As an RCO Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned billing specialists.
• Monthly training workshops on insurance regulations, advanced EHR functionalities, and emerging AI tools.
• Tuition reimbursement for relevant certifications or degree programs.
• Clear career pathways leading to senior billing analyst, patient financial services manager, or operations leadership roles.
• Opportunities to participate in cross‑departmental projects, gaining exposure to radiology operations, data analytics, and patient experience initiatives.

Work Environment & Culture at arenaflex

Our workplace is built on collaboration, respect, and a shared commitment to excellence. Key cultural pillars include:

• Innovation‑Driven: We leverage AI and advanced technology to streamline workflows, and we encourage employees to suggest improvements.
• People‑First: Both patients and team members are treated with dignity; we celebrate diversity and inclusion.
• Supportive Leadership: Managers provide regular feedback, recognize achievements, and foster an environment where questions are welcomed.
• Flexibility: While this role follows a set morning schedule, arenaflex offers flexible work‑from‑home options for eligible employees.
• Wellness Focus: Access to mental‑health resources, wellness challenges, and a comprehensive employee assistance program.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage of $20 – $21, reflective of experience and performance. In addition to base pay, you will enjoy a robust benefits package that includes:

• Medical, dental, and vision insurance with employer contributions.
• Paid time off (PTO), holidays, and sick leave.
• Retirement savings plan with company match.
• Employee discount programs for radiology services and partner health products.
• Continuous learning stipend for courses, certifications, and conferences.
• Recognition programs that reward outstanding customer service and teamwork.

How to Apply

If you are ready to make a meaningful impact on patients’ financial journeys and grow within a forward‑thinking healthcare organization, we invite you to submit your application today. Click the link below to begin the process:

Apply Job!

Join arenaflex – Make a Difference Every Day

At arenaflex, your voice matters, your compassion drives results, and your career can flourish alongside industry‑leading technology. We look forward to welcoming a dedicated, detail‑oriented professional who shares our vision of delivering world‑class customer service and empowering patients to focus on what truly matters – their health.