Remote Patient Care Coordinator – Evening & Weekend Support at arenaflex (100% Remote, Full‑Time)

About arenaflex – Pioneering Home Health Solutions

arenaflex is a national leader in delivering life‑enhancing medical equipment and services, ranging from ventilators and oxygen therapy to sleep apnea devices, wound‑care supplies, diabetic management tools, and a broad portfolio of home health solutions. Our mission is to empower patients to live comfortably, safely, and productively in their own homes. With a network that spans over 45 states and hundreds of service locations, arenaflex combines cutting‑edge technology, compassionate care, and a relentless focus on customer satisfaction to set the standard for home‑based health delivery.

Why This Role Matters

As a Patient Care Coordinator in our dedicated Sleep Central After‑Hours Call Center, you will be the vital link between arenaflex’s high‑quality medical products and the patients who rely on them. Your work will directly influence treatment adherence, patient confidence, and overall health outcomes. If you thrive in a fast‑paced, remote environment and enjoy helping people navigate complex medical logistics, this is the opportunity you’ve been waiting for.

Key Responsibilities

• Initiate outbound calls to patients to confirm equipment delivery details, gather necessary medical documentation, and verify order accuracy.
• Accurately transcribe patient information into arenaflex’s online pharmacy and order‑management systems, ensuring compliance with HIPAA and internal data‑security standards.
• Obtain and review medically necessary documentation, such as physician orders, insurance authorizations, and patient consent forms.
• Process patient orders through the arenaflex online pharmacy platform, coordinating with logistics teams to schedule timely shipments.
• Monitor shipment tracking, resolve delivery issues, and proactively reschedule orders to meet patient needs.
• Troubleshoot equipment‑related concerns reported by patients, escalating complex cases to the clinical support team when appropriate.
• Verify that each order is complete, correctly labeled, and ready for dispatch, performing final quality checks before release.
• Maintain meticulous records of all patient interactions, order statuses, and follow‑up actions within the arenaflex CRM system.
• Collaborate with cross‑functional teams—including clinical, logistics, and billing—to ensure seamless patient experiences.
• Perform additional duties as assigned, contributing to continuous improvement initiatives and process optimization.

Essential Qualifications

• High school diploma or GED equivalent; additional education in health administration or related fields is a plus.
• Demonstrated experience in a medical or healthcare setting, preferably with exposure to home‑medical equipment, patient intake, or medical records management.
• Strong customer‑service background with a track record of handling high‑volume inbound and outbound communications.
• Ability to work a flexible schedule that includes every Saturday and Sunday, plus three weekday evenings (shifts start at or after 4:00 PM Central Time).
• Residency in the United States and proximity (within 60 miles) to any arenaflex location for occasional in‑person requirements.

Preferred Qualifications & Skills

• Familiarity with medical terminology, especially related to respiratory therapy, sleep apnea, wound care, and diabetes management.
• Experience using electronic health record (EHR) systems, pharmacy order platforms, or similar healthcare software.
• Proficiency with Microsoft Office Suite (Word, Excel) and comfortable navigating internet‑based research tools.
• Exceptional written and verbal communication skills; ability to convey complex information clearly and empathetically.
• Demonstrated ability to multitask, prioritize, and maintain meticulous attention to detail under tight deadlines.
• Basic arithmetic proficiency (addition, subtraction, multiplication, division) for order verification and inventory checks.
• Self‑motivated, organized, and capable of thriving both independently and as part of a collaborative remote team.
• Valid driver’s license with a clean driving record (required only when occasional on‑site visits are necessary).

Physical & Technical Requirements

While this position is fully remote, you will need to:

• Maintain a comfortable home office setup that supports prolonged periods of sitting, standing, and walking as needed.
• Use a computer, tablet, or similar device with reliable internet connectivity for email, CRM, and order‑processing tasks.
• Read and input small‑print data accurately, ensuring no detail is overlooked.
• Operate standard office equipment such as fax machines, printers, and phone systems.
• Demonstrate a basic understanding of home medical equipment operation to answer patient inquiries confidently.

Compensation & Benefits

arenaflex offers a competitive hourly wage of $16, complemented by a quarterly bonus program tied to performance metrics. In addition to the base compensation, you will enjoy a comprehensive benefits package that includes:

• 401(k) retirement savings plan with company matching contributions.
• Medical, dental, and vision insurance options to protect you and your family.
• Life insurance and short‑/long‑term disability coverage.
• Generous paid time off (PTO) and paid holidays to support work‑life balance.
• Employee discount program for arenaflex products and services.
• Recognition and reward initiatives that celebrate outstanding performance.
• Potential mileage and telephone reimbursements for any required on‑site activities.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of every team member. In this role, you will have access to:

• Ongoing training in medical terminology, regulatory compliance, and advanced customer‑service techniques.
• Mentorship from seasoned clinical and operations leaders who can guide your career trajectory.
• Opportunities to transition into specialized roles such as Clinical Support Specialist, Quality Assurance Analyst, or Operations Supervisor.
• Internal mobility across arenaflex’s diverse business units, allowing you to explore new areas of the home‑health ecosystem.
• Participation in continuous‑improvement projects that influence company‑wide policies and patient‑care standards.

Work Environment & Culture at arenaflex

Our remote workforce is built on a foundation of trust, collaboration, and shared purpose. arenaflex fosters an inclusive culture where every voice matters, and diversity of thought drives innovation. Key cultural pillars include:

• Patient‑First Mindset: Every decision is guided by the impact on patient health and satisfaction.
• Integrity & Transparency: We uphold the highest ethical standards and communicate openly with our teams.
• Teamwork & Support: Even though you’ll be working from home, you’ll be part of a tightly knit virtual community that celebrates successes together.
• Continuous Learning: Regular webinars, e‑learning modules, and knowledge‑sharing sessions keep you at the forefront of industry trends.
• Work‑Life Harmony: Flexible scheduling, remote work, and generous PTO ensure you can recharge and thrive both personally and professionally.

Equal Opportunity Commitment

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

How to Apply

If you are ready to make a meaningful difference in the lives of patients across the nation while enjoying the flexibility of a fully remote role, we encourage you to submit your resume today. Our hiring managers review each application carefully and will reach out to candidates whose experience aligns with the position’s requirements.

Apply Job!

Join arenaflex and become part of a forward‑thinking organization that values your expertise, supports your growth, and rewards your dedication to exceptional patient care.