Remote Customer Service Specialist II – Provider Relations, Medicaid Enrollment & Compliance Support

About arenaflex

arenaflex is a leading provider of managed staffing and talent consulting services, dedicated to delivering world‑class solutions to a diverse portfolio of health‑care and social‑service organizations. With a mission rooted in inclusion, innovation, and impact, arenaflex partners with public and private entities to ensure that critical care providers—ranging from Medicaid specialists to developmental‑disability clinicians—receive the support they need to thrive. Our remote workforce reflects the communities we serve, and we pride ourselves on fostering an environment where every voice is heard, every idea is valued, and every employee can grow both personally and professionally.

Why This Role Matters

As a Customer Service Specialist II at arenaflex, you will be the front line of communication for providers seeking enrollment assistance, Medicaid number acquisition, and compliance guidance. Your expertise will directly influence the speed and accuracy with which health‑care providers can begin serving patients, ultimately improving access to essential services for vulnerable populations.

Key Responsibilities

• Inbound Call Management: Answer provider‑relation calls, respond to voicemails, and handle a broad spectrum of inquiries—including application status checks, Medicaid provider number assistance, and compliance review clarifications.
• Accurate Documentation: Create detailed call logs in arenaflex’s CRM system, capturing contact details, issue summaries, and follow‑up actions to ensure seamless handoffs and audit readiness.
• Enrollment Support: Guide providers through the enrollment process, verify required documentation, and troubleshoot any roadblocks that may delay approval.
• Team Collaboration: Work closely with enrollment specialists, compliance officers, and IT support to meet daily and weekly business goals.
• Continuous Improvement: Identify recurring pain points, suggest process enhancements, and contribute to knowledge‑base updates that empower both providers and internal teams.
• Administrative Assistance: Perform document uploads, data entry, and other ad‑hoc tasks that keep the provider pipeline flowing smoothly.

Essential Skills & Competencies

• Effective Communication: Ability to convey complex policy information in clear, empathetic language, both verbally and in writing.
• Technical Proficiency: Strong command of Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating web‑based portals, remote‑desktop tools, and CRM platforms.
• Independent Judgment: Capacity to interpret policies, make decisions within established guidelines, and escalate when necessary.
• Attention to Detail: Meticulous data entry and documentation practices that minimize errors and support compliance audits.
• Time Management: Ability to meet deadlines, prioritize multiple tasks, and maintain high productivity in a remote environment.
• Team Orientation: Collaborative mindset that values shared success and contributes positively to a virtual team culture.

Qualifications

Education & Experience

• Bachelor’s degree (any discipline) or a minimum of 36 months of relevant work experience.
• At least 2 years of proven customer‑service experience, preferably in health‑care, public‑health, or social‑service settings.
• Minimum 1 year of experience involving provider monitoring, Medicaid or third‑party payer billing, or provider training.
• Experience working with special‑population providers (e.g., critical‑care, pediatric, geriatric, traumatic‑brain‑injury, developmental‑disability) is highly desirable.
• Background in home‑health, community health, hospital, private practice, publicly funded institution, long‑term care, mental‑health, or community‑based social‑service programs.

Preferred Attributes

• Familiarity with Medicaid enrollment processes and state‑specific provider regulations.
• Previous exposure to remote work environments, including self‑discipline and home‑office setup.
• Certification in customer service excellence (e.g., HDI, COPC) or related fields.
• Demonstrated ability to handle high‑volume call environments while maintaining composure and professionalism.

Working Conditions & Schedule

All duties are performed remotely from a dedicated home office that provides a quiet, distraction‑free environment. The role requires a reliable high‑speed internet connection, a computer capable of running updated software, and a headset for clear audio communication. Core business hours are 8:00 am – 4:30 pm EST, Monday through Friday. This is a temporary assignment lasting 60–90 days, with the potential for extension based on performance and business needs.

Compensation, Benefits & Perks

arenaflex offers a competitive compensation package that reflects the candidate’s experience, skill set, and geographic location. While exact figures vary, all eligible employees receive:

• Health, dental, and vision insurance options with employer contributions.
• Retirement savings plan (401(k) or equivalent) with matching contributions.
• Paid time off (PTO) and sick leave to support work‑life balance.
• Professional development stipend for certifications, webinars, and industry conferences.
• Access to a virtual employee assistance program (EAP) for mental‑health and wellness support.
• Technology allowance to ensure a fully equipped home office.

arenaflex is an e‑Verify participant and complies with all applicable federal and state employment regulations. Candidates must be authorized to work in the United States; sponsorship for employment visas is not available at this time.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is shaped by your ambition and the organization’s commitment to internal mobility. As a Customer Service Specialist II, you will have pathways to advance into senior support roles, provider‑relations management, compliance analysis, or broader operational leadership positions. Ongoing mentorship, cross‑functional project exposure, and a robust learning portal empower you to acquire new competencies and stay ahead of industry trends.

Culture & Values at arenaflex

Our culture is built on four pillars:

• Inclusivity: A workforce that mirrors the diversity of the communities we serve, fostering a sense of belonging for every employee.
• Innovation: Encouraging creative problem‑solving and the adoption of emerging technologies to improve provider experiences.
• Integrity: Upholding the highest ethical standards in all interactions with providers, partners, and colleagues.
• Impact: Measuring success by the tangible improvements we bring to health‑care access and quality for underserved populations.

Remote team members participate in virtual coffee chats, quarterly town halls, and collaborative workshops that keep the arenaflex spirit alive across geographic boundaries.

Application Process

If you are passionate about delivering exceptional service to health‑care providers, thrive in a remote setting, and are eager to contribute to a mission‑driven organization, we invite you to apply today. Click the link below to submit your resume, cover letter, and any supporting documentation.

Apply Job!

Join arenaflex and Make a Difference

Every call you answer, every provider you assist, and every enrollment you expedite brings critical health services closer to those who need them most. Become part of a team that values your expertise, invests in your growth, and celebrates your successes. We look forward to welcoming you to arenaflex.