Customer Service Clerk I – Utility Billing, Payments & Public Relations Specialist at arenaflex

About arenaflex

arenaflex is a forward‑thinking municipal utility organization dedicated to delivering reliable water, electricity, and gas services to the community. With a legacy of public service excellence and a commitment to innovation, arenaflex blends traditional values with modern technology to ensure every resident enjoys safe, affordable, and uninterrupted utility access. Our team members are the heart of this mission, and we invest heavily in their growth, well‑being, and professional fulfillment.

Why This Role Matters

As a Customer Service Clerk I at arenaflex, you will be the front‑line ambassador for our utility services. Every interaction you have—whether processing a payment, answering a billing question, or guiding a new customer through the application process—directly impacts the quality of life for thousands of households. This position offers a unique blend of clerical precision, financial responsibility, and public engagement, making it an ideal launchpad for a rewarding career in public utilities.

Position Overview

This full‑time, benefits‑eligible role operates Monday through Friday, 7:45 am – 4:45 pm. You will work under general supervision, performing a variety of clerical duties while resolving customer inquiries and complaints. The role includes a mandatory pre‑employment examination; successful candidates will receive further instructions via email and will be invited to interview based on exam performance.

Core Responsibilities

• Respond promptly and courteously to customer inquiries regarding utility bills, service requests, and policy interpretations.
• Process utility payments through cash registers, ensuring accurate cash handling and daily reconciliation of cash boxes.
• Open, sort, and distribute incoming mail; prepare outgoing correspondence, including letters of credit and service notices.
• Maintain and update active utility accounts, landlord and rental property files, and other critical records with meticulous attention to detail.
• Enter new customer applications into the utility billing system, verifying completeness and compliance with regulatory standards.
• Balance cash registers at the end of each shift, generate discrepancy reports, and resolve any variances in accordance with arenaflex policies.
• Assist the public in interpreting office policies, providing clear explanations and guidance on procedural matters.
• Collaborate with fellow arenaflex staff to ensure seamless service delivery and uphold the organization’s reputation for reliability.
• Perform additional clerical tasks such as filing, data entry, and report generation as needed to support departmental objectives.

Required Knowledge, Skills, and Abilities

• Business English and arithmetic: Ability to read, write, and speak professional English; perform basic calculations accurately.
• Modern office practices: Familiarity with standard office equipment (printers, scanners, cash registers) and software (Microsoft Office Suite, utility billing platforms).
• Effective communication: Strong oral and written communication skills, enabling you to convey information clearly to diverse audiences.
• Record‑keeping proficiency: Capability to maintain organized files, generate reports, and track transactions with precision.
• Adaptability: Quick learner who can master new clerical procedures and adapt to evolving office routines.
• Decision‑making within policy: Ability to interpret and apply arenaflex policies and regulations when handling customer issues.
• Instruction following: Competence in understanding and executing both verbal and written directives.
• Interpersonal poise: Demonstrated skill in establishing calm, productive relationships with the public and coworkers, even during high‑stress situations.

Qualifications

• High school diploma or equivalent (GED) is required.
• Prior clerical experience involving frequent public interaction and cash handling is preferred.
• Demonstrated reliability, punctuality, and a strong work ethic.
• Basic computer literacy; experience with utility billing or similar financial software is a plus.

Essential Functions & Physical Demands

The role is primarily stationary (approximately 50% of the time) within an office environment. You will also move around the office to access filing cabinets, operate office machinery, and engage with customers in person or via telephone. The position requires frequent data entry, cash handling, and verbal communication with citizens and utility customers.

Compensation, Benefits & Perks

arenaflex offers a competitive salary package complemented by a comprehensive benefits suite designed to support your health, financial security, and work‑life balance:

• Medical, Dental, and Vision Insurance: Coverage options for you and eligible dependents.
• Paid Life Insurance: Financial protection for your loved ones.
• Health Savings Account (HSA) & Flexible Spending Account (FSA): Tax‑advantaged accounts for medical expenses.
• Voluntary Benefits: Additional coverage options such as accident, critical illness, and pet insurance.
• Pension and 401(k) Retirement Savings: Employer‑matched contributions to help you build a secure future.
• Paid Holidays & Sick Leave: Generous time off to rest, recharge, and attend to personal matters.
• Professional Development: Access to training programs, workshops, and tuition reimbursement for continued learning.
• Employee Assistance Program (EAP): Confidential counseling and support services.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and service‑oriented culture. Our offices are modern, well‑equipped, and designed to promote teamwork while respecting individual focus time. We value transparency, integrity, and community engagement, encouraging every employee to contribute ideas that improve processes and enhance customer satisfaction.

Key cultural attributes include:

• Community Impact: Every task you perform directly benefits the residents we serve.
• Team Spirit: Regular team‑building events, cross‑departmental projects, and open communication channels.
• Continuous Improvement: A commitment to ongoing training, mentorship, and career advancement.
• Diversity & Inclusion: A workplace where all backgrounds, perspectives, and experiences are celebrated.

Career Growth & Learning Opportunities

Starting as a Customer Service Clerk I opens pathways to advanced roles within arenaflex, such as:

• Senior Customer Service Representative
• Utility Billing Analyst
• Operations Supervisor
• Public Relations Coordinator
• Administrative Manager

We provide structured career ladders, regular performance reviews, and access to certifications that align with your professional aspirations.

Application Process & Pre‑Employment Exam

All candidates must complete a pre‑employment examination designed to assess basic arithmetic, reading comprehension, and situational judgment. This exam ensures that every new hire possesses the foundational skills essential for success in this role. After you submit your application, you will receive an email with detailed instructions on how to schedule and complete the exam. Top‑scoring applicants will be invited to interview with the arenaflex hiring team.

Equal Opportunity Employment

arenaflex is an Equal Opportunity Employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations

If you have a disability and require a reasonable accommodation to participate in any part of the application or interview process, please contact the arenaflex Human Resources department at 931‑520‑5289. We are committed to providing an accessible and supportive hiring experience for all candidates.

Ready to Join arenaflex?

If you are detail‑oriented, enjoy helping the public, and thrive in a dynamic office setting, we encourage you to apply today. Become a vital part of arenaflex’s mission to deliver dependable utility services while building a rewarding career in public service.

Apply Job!