Strategic Customer Success Manager – HR Technology SaaS Growth & Partnership Leader at arenaflex

About arenaflex

arenaflex is a global leader in fair, predictive science, dedicated to helping every individual find and thrive in their best job. By harnessing the power of industrial‑organizational (I‑O) psychology, we deliver evidence‑based insights that predict employee potential and drive organizational success. Our intuitive assessment tools empower businesses to make smarter hiring, development, and retention decisions, while our internal culture is built on the belief that people perform their best when they feel valued, supported, and inspired.

Why Join arenaflex?

At arenaflex, we champion progressive, sustainable approaches to work‑life harmony. Our commitment to employee well‑being is reflected in a suite of forward‑thinking policies and benefits that include:

• True work‑life balance – flexible schedules, remote‑first options, and a four‑day work week.
• Generous paid time off – ample PTO plus a company‑wide shutdown from December 24 to January 1.
• Professional development – conference attendance (SIOP, BIOP, SHRM, ATD, HR Tech) and continuous learning resources.
• Comprehensive benefits – medical, dental, vision, 401(k) matching, and paid parental leave.

Our culture is rooted in scientific precision, relentless innovation, and a deep sense of purpose. We attract passionate professionals who love to push the boundaries of talent assessment while upholding the highest standards of scientific excellence.

Position Overview

arenaflex is seeking a dynamic, commercially‑oriented Strategic Customer Success Manager with deep expertise in the HR technology space. This role is pivotal to our mission of revolutionizing talent solutions through our flagship products, arenaflex Select and arenaflex Develop. You will not only nurture existing client relationships but also drive revenue growth through renewals, expansions, and strategic partnership development.

Key Responsibilities

Revenue Growth & Expansion

• Identify and cultivate upsell and cross‑sell opportunities within an assigned portfolio of enterprise customers.
• Consistently meet or exceed quarterly and annual revenue targets tied to renewals and expansion.
• Develop account plans that align arenaflex solutions with each client’s long‑term business objectives.

Customer Engagement & Advocacy

• Serve as the trusted advisor and primary point of contact for strategic accounts, representing the customer voice across internal teams.
• Lead quarterly business reviews (QBRs) that highlight value realization, product adoption metrics, and roadmap alignment.
• Facilitate seamless handoffs between Sales, Implementation, and Support to ensure a frictionless customer journey.

Renewal & Expansion Cycle Management

• Own the end‑to‑end renewal process, from early risk identification through contract negotiation and signing.
• Leverage health‑monitoring dashboards to proactively address churn signals and implement mitigation strategies.
• Collaborate with the Product team to surface feature requests and influence product direction based on real‑world usage.

Product & Market Expertise

• Maintain deep, up‑to‑date knowledge of arenaflex Select, arenaflex Develop, and emerging product enhancements.
• Stay ahead of industry trends in HR tech, recruiting, HCM, and learning management systems (LMS) to provide strategic counsel.
• Educate customers on new releases, demonstrating ROI and best‑practice adoption.

Leadership & Mentorship

• Act as a subject‑matter expert within the Customer Success organization, coaching junior CSMs and sharing best practices.
• Contribute to the development of scalable processes, playbooks, and training materials.
• Participate in cross‑functional initiatives that drive continuous improvement across the customer lifecycle.

Essential Qualifications

• 5+ years of SaaS Customer Success experience, specifically with HR technology solutions (Recruiting, HCM, LMS, etc.).
• Proven track record of managing a large portfolio of accounts and delivering measurable revenue growth through renewals and expansions.
• Exceptional communication and negotiation skills, with the ability to translate complex technical concepts into clear business value.
• Strong analytical mindset; comfortable using data‑driven insights to influence strategy and decision‑making.
• Demonstrated ability to build long‑term, trust‑based relationships with senior stakeholders (e.g., CHRO, VP of Talent, HR Directors).

Preferred Qualifications & Attributes

• Experience in a high‑growth, fast‑moving SaaS environment, preferably within the HR tech ecosystem.
• Recognition for exceeding commercial targets (e.g., President’s Club, Top Performer awards).
• Background in industrial‑organizational psychology or related fields, providing a scientific lens to talent solutions.
• Leadership experience, such as mentoring peers, leading cross‑functional projects, or serving as a go‑to expert.
• Curiosity and creativity – a natural inclination to explore innovative solutions and challenge the status quo.

Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture, align product capabilities with client business goals, and craft multi‑year account strategies.
• Customer‑Centric Mindset: Deep empathy for client challenges and a relentless drive to deliver value.
• Sales Acumen: Proficiency in consultative selling, contract negotiation, and pipeline management.
• Data Literacy: Comfort with CRM tools, health‑score dashboards, and analytics platforms to surface insights.
• Collaboration: Strong partnership skills to work effectively with Sales, Product, Marketing, and Engineering teams.
• Adaptability: Thrive in a rapidly evolving environment, embracing change and continuous learning.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Strategic Customer Success Manager, you will have access to:

• Mentorship from senior leaders in both Customer Success and Product Management.
• Leadership development programs designed to prepare high‑potential talent for senior roles.
• Funding for certifications (e.g., Certified Customer Success Manager, HR tech credentials) and industry conferences.
• Opportunities to influence product roadmap and company strategy through direct customer feedback loops.
• A clear promotion pathway that can lead to Senior CSM, Customer Success Team Lead, or Director of Customer Success.

Compensation, Perks & Benefits

arenaflex offers a competitive total compensation package that reflects the impact of this role:

• Target OTE: $110,000 – $140,000, comprised of a base salary plus performance‑based variable pay.
• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company matching.
• Generous paid time off, a four‑day work week, and a year‑end company shutdown.
• Flexible remote‑first work model, with the option to work from anywhere in the United States.
• Professional development budget, conference attendance, and internal learning resources.
• Employee assistance program, wellness initiatives, and a vibrant, inclusive culture.

Our Commitment to Diversity & Inclusion

arenaflex believes that diverse perspectives fuel innovation. We actively foster an environment where people of all backgrounds—regardless of race, gender, sexual orientation, disability, age, or veteran status—can thrive. We encourage candidates who may feel they don’t meet 100 % of the qualifications to apply; we value potential, curiosity, and a growth mindset above all else.

If you require reasonable accommodation during the application or interview process, please contact us at [email protected]. We are committed to providing an accessible experience for all candidates.

How to Apply

Ready to make a meaningful impact at arenaflex? Click the link below to submit your application. We look forward to learning how your expertise, passion, and vision can help us shape the future of talent assessment.

Apply Now

Join arenaflex – Where Science Meets People

If you are a strategic, relationship‑focused professional with a proven ability to drive revenue and champion customer success in the HR tech arena, arenaflex is the place for you. Together, we will empower organizations worldwide to unlock human potential, one data‑driven insight at a time.