Remote Part-Time Customer Sales Executive – Inbound & Outbound Engagement Specialist (15-17 Hours Per Week, Fully Home-Based)

Join arenaflex: Where Compassion Meets Sales Excellence

At arenaflex, we believe that meaningful work begins with meaningful connections. As a forward-thinking organisation committed to improving lives through innovative safety and lifestyle solutions, we are on a mission to deliver an exceptional customer experience with every interaction. Our remote-first sales team is the heartbeat of that mission, blending empathy, expertise, and a passion for service to help customers across the United Kingdom find the right solutions for their needs.

We are currently looking for a dedicated and driven Remote Part-Time Customer Sales Executive to join our growing team. This is an exciting opportunity for someone who thrives in a customer-centric environment, enjoys the flexibility of working from home, and takes genuine pride in helping people. If you are an articulate, target-oriented professional with a background in telephone-based sales and a heartfelt desire to make a positive impact, we want to hear from you.

About the Role

As a Customer Sales Executive at arenaflex, you will be the friendly, knowledgeable voice that our customers come to trust. You will engage with both new and existing customers, providing warm, needs-based consultations that help them select the most appropriate personal alarm and lifestyle solution for their circumstances. This is not a cold-calling role — every conversation begins with an existing relationship, an inbound enquiry, or a qualified lead, allowing you to focus on what truly matters: listening, advising, and delivering value.

You will play an instrumental part in driving customer satisfaction, brand advocacy, and commercial performance. Working remotely from the comfort of your own home, you will manage inbound enquiries, conduct outbound follow-up calls, and build lasting relationships that contribute directly to arenaflex's continued growth and reputation for excellence.

Key Responsibilities

• Managing and converting inbound sales calls from prospective and existing customers, guiding each caller through a structured, empathetic needs-based assessment to identify the right solution for them.
• Acting as a product expert and brand ambassador for arenaflex, confidently explaining features, benefits, and service options while signposting customers to their personalised sales solutions.
• Meeting and exceeding personal and team sales targets through proactive engagement, quality conversations, and a customer-first approach.
• Upselling additional products and services where appropriate, identifying opportunities to enhance the customer's experience and provide greater peace of mind.
• Managing existing customer relationships, conducting service reviews, addressing queries, and ensuring continued satisfaction and loyalty.
• Making outbound follow-up calls to warm leads and lapsed customers, rekindling conversations and exploring renewed requirements.
• Collaborating closely with cross-functional teams across the wider business to ensure smooth customer journeys, accurate information, and consistent service delivery.
• Maintaining accurate records within our Customer Relationship Management (CRM) system, ensuring data quality and full compliance with internal processes.
• Being a positive role model within the team, embodying the five core values of arenaflex and contributing to a supportive, high-performing culture.
• Continuously identifying opportunities to improve the customer journey, sharing insights and innovative ideas with management and colleagues.

Hours, Shift Patterns, and Contract Details

This is a permanent part-time position offering either 15 or 17 hours per week, fully remote. We offer flexibility through three shift pattern options, allowing you to select the schedule that best fits your lifestyle:

Option 1 — 17 hours per week

• Wednesday: 14:30 – 19:30
• Friday: 09:00 – 15:00
• Saturday: 09:30 – 15:30

Option 2 — 17 hours per week

• Monday: 11:00 – 19:30
• Thursday: 09:00 – 14:00
• Friday: 09:00 – 13:30

Option 3 — 15 hours per week

• Monday: 17:00 – 19:30
• Tuesday: 10:00 – 15:30
• Wednesday: 11:30 – 14:30
• Thursday: 15:30 – 19:30

You will be required to complete two weeks of full-time training, Monday to Friday, 09:30 – 16:30, prior to commencing your regular shift pattern. Training will be fully remote and paid, providing you with comprehensive product knowledge, systems training, and the tools to succeed in your role.

Salary and Performance Rewards

• 17 hours per week: £10,201.36 per annum (£11.54 per hour), plus Performance Related Pay (PRP) of up to 40%
• 15 hours per week: £9,001.20 per annum (£11.54 per hour), plus Performance Related Pay (PRP) of up to 40%

Our performance-related pay structure rewards high achievers, giving you the opportunity to significantly enhance your earnings through consistent, high-quality work.

Essential Requirements

• A genuine desire to help people and make a positive difference in customers' lives.
• Empathy, patience, and excellent active listening skills.
• Previous experience in a telephone-based sales role, ideally within a remote working environment.
• A proven track record of meeting or exceeding sales targets and KPIs.
• Strong rapport-building abilities and outstanding communication skills, both verbal and written.
• Highly organised with strong attention to detail and accurate data entry skills.
• A good level of education (GCSEs or equivalent, including English and Maths).
• A reliable, high-speed internet connection with a minimum of 5 Mbps upload and 15 Mbps download speed.
• A quiet, professional home working environment free from distractions.
• Confidence using CRM systems and standard office software (full training will be provided on arenaflex's specific platforms).

Preferred (Desirable) Experience

• Prior experience using Customer Relationship Management (CRM) software such as Salesforce, HubSpot, or similar platforms.
• Experience in needs-based consultative selling rather than hard-sell techniques.
• Background in the telecare, personal alarm, healthcare, insurance, or service-based sales sectors.
• Familiarity with working in regulated or quality-controlled contact centre environments.

Skills and Competencies for Success

To thrive as a Customer Sales Executive at arenaflex, you will demonstrate a balance of emotional intelligence, commercial awareness, and resilience. You will be comfortable working towards measurable targets while never losing sight of the human being at the other end of the line. You will be self-motivated, disciplined, and capable of managing your time effectively in a remote setting. Above all, you will be someone who takes pride in representing a brand that genuinely cares.

Career Growth and Development Opportunities

At arenaflex, we believe that part-time work should never mean limited opportunity. Joining us as a Customer Sales Executive opens the door to a long-term career path with genuine prospects for progression. Many of our team leaders, senior sales consultants, and operational managers began their journey in exactly this role. As you develop your skills and demonstrate your potential, you will have the opportunity to grow into senior sales roles, team leadership positions, training and quality assurance, or broader commercial functions within the business.

We are committed to supporting your professional development through ongoing coaching, mentoring, and access to learning resources that help you build a rewarding career with arenaflex.

Our Culture and Values

arenaflex is more than a workplace — it is a community. We are proud to foster an inclusive, supportive, and engaging remote working culture where every team member is valued, heard, and empowered to succeed. Our five core values guide everything we do, from the way we treat our customers to the way we collaborate with one another. We celebrate diversity, champion equal opportunities, and welcome applications from individuals of all backgrounds, beliefs, and experiences. Whether you are returning to work, balancing family commitments, or seeking a role that fits around your lifestyle, you will find a home with us.

Benefits and Perks

• Generous holiday allowance: 31 days holiday (pro rata), rising to 33 days with length of service, inclusive of bank holidays that you are scheduled to work.
• Exclusive discounts: Save on groceries, shopping, holidays, insurance, days out, restaurants, and much more through our employee perks platform.
• 24/7 Employee Assistance Programme: Confidential support accessible via an easy-to-use app, available whenever you need it.
• Family and friends discounts on arenaflex services and products.
• Pension scheme: Up to 4% company-matched contributions to help you plan for the future.
• Cycle to Work scheme: Save on a new bike and commuting costs.
• Smart Tech scheme: Spread the cost of the latest tech through salary sacrifice.
• Free on-site parking at any of our locations should you wish to visit the office.

How to Apply

If you are ready to bring your sales skills, customer focus, and passion for helping others to arenaflex, we would love to hear from you. Our application process is simple and consists of two parts:

1. Submit your CV and answer a few short questions about yourself via our online application portal.
2. Complete our online assessments through our partner platform — you will receive a confirmation email with registration instructions (please check your junk folder).

Expected start date: 15 October 2024

Equal Opportunities Statement

arenaflex is committed to providing equal opportunities for all employees and applicants. We welcome applications from individuals regardless of religious beliefs, political opinion, race, sex, marital status, age, or disability. If you require any reasonable adjustments to support your application or interview process, please contact our careers team and we will be happy to assist.

Your Next Chapter Starts Here

This is an exciting time to join arenaflex. We are a company on the move, expanding rapidly, and building a team of passionate professionals who want to make a real difference. If you are looking for a part-time role that offers flexibility, rewards performance, and provides a clear path for growth, look no further. Apply today and discover what a career with arenaflex can do for you.