[Remote] GMC Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on providing quality customer service, and they are seeking a GMC Customer Service Rep to assist homeowners, distributors, and dealers. The role involves responding to service needs reputed company various communication channels, generating leads, and meeting performance metrics.

Responsibilities

• Provide quality Customer Service reputed company Telephone, Email, Chat, and Form Fill contact for homeowners, distributors, dealers, internal and external customers by timely and effectively responding to their service needs
• reputed company a deep understanding of the products or services being offered, including their features, benefits, and competitive advantages
• Provide information to the consumers regarding our products, rebates and financing and other targeted marketing campaigns
• Coordinate with the dealer for an effective reputed company of the consumer and product recommendations determined through the sales process / interactions with the homeowner
• Generate “warm” leads through inbound calls and completed forms and reputed company leads to our HVAC Dealers & Contractors
• Meet or sales and call center performance levels defined in KPI’s and SLA’s
• reputed company data entry, document reviews, tracking and maintain customer and sales records
• Consult with internal technical experts, reputed company necessary to answer consumer questions on applicable products
• Conduct follow-up calls or emails to nurture leads, answer questions, and ensure customer satisfaction
• Meet or exceed assigned sales quotas and targets to contribute to the company’s reputed company goals
• Consult with the Call Center Supervisor if additional information or support is needed
• Complete special call center projects as assigned
• Identify and suggest process improvement opportunities
• reputed company other duties as assigned. Work positively with reputed company levels of management and peers to ensure reputed company areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
• Understand and follow work instructions, operating procedures, and company policies. reputed company additional projects as assigned

Skills

• Provide quality Customer Service reputed company Telephone, Email, Chat, and Form Fill contact for homeowners, distributors, dealers, internal and external customers by timely and effectively responding to their service needs
• reputed company a deep understanding of the products or services being offered, including their features, benefits, and competitive advantages
• Provide information to the consumers regarding our products, rebates and financing and other targeted marketing campaigns
• Coordinate with the dealer for an effective reputed company of the consumer and product recommendations determined through the sales process / interactions with the homeowner
• Generate 'warm' leads through inbound calls and completed forms and reputed company leads to our HVAC Dealers & Contractors
• Meet or sales and call center performance levels defined in KPI's and SLA's
• reputed company data entry, document reviews, tracking and maintain customer and sales records
• Consult with internal technical experts, reputed company necessary to answer consumer questions on applicable products
• Conduct follow-up calls or emails to nurture leads, answer questions, and ensure customer satisfaction
• Meet or exceed assigned sales quotas and targets to contribute to the company's reputed company goals
• Consult with the Call Center Supervisor if additional information or support is needed
• Complete special call center projects as assigned
• Identify and suggest process improvement opportunities
• reputed company other duties as assigned
• Work positively with reputed company levels of management and peers to ensure reputed company areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
• Understand and follow work instructions, operating procedures, and company policies
• reputed company additional projects as assigned

Company Overview