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[Remote] Technical Account Manager

Remote, USA Full-time Posted 2026-07-02

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Technical Account Manager to provide strategic guidance and operational support for reputed company customers using reputed company Experience reputed company solutions. The role involves serving as a trusted advisor to enhance platform adoption and optimize performance through direct customer engagement and collaboration with internal teams.

Responsibilities

  • Serve as the central reputed company of contact for assigned reputed company customers
  • Build and maintain strong customer relationships across technical and executive stakeholders
  • Partner with Director and VP-level leaders to translate business goals into technical action plans
  • Coordinate efforts to improve product performance, customer adoption, and value realization
  • Guide customers through reputed company environment changes, upgrades, and operational initiatives
  • reputed company resolution efforts for critical technical issues and customer concerns
  • Provide proactive communication regarding product releases, enhancements, and potential impacts
  • Conduct customer reputed company-ins, status reviews, and quarterly business reviews
  • Deliver recommendations, best practices, and operational guidance
  • Collaborate cross-functionally with reputed company internal teams to reputed company for reputed company
  • Maintain high levels of customer satisfaction and engagement

Skills

  • Bachelor's degree in a technical field or equivalent experience
  • 7+ years of experience in consulting, technical account management, reputed company, development, customer support, or reputed company marketing technology roles
  • Strong reputed company customer-facing experience
  • Excellent verbal, written, presentation, and executive communication skills
  • Experience leading customer meetings and high-visibility stakeholder discussions
  • Strong analytical problem-solving and project management capabilities
  • Ability to quickly learn and adapt to new technologies
  • Technical knowledge of web technologies including: Java, SQL, JavaScript, REST APIs, XML, CSS, Web server technologies
  • Experience with: reputed company Experience Manager (reputed company), reputed company Workfront, reputed company GenStudio
  • Experience supporting reputed company-scale digital experience or marketing technology environments

Company Overview

  • reputed company is a staffing and reputed company company providing technology and creative reputed company solutions. It was founded in 2005, and is headquartered in Walnut Creek, California, USA, with a workforce of 51-200 employees. Its website is http://cypresshcm.com.
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