reputed company Connect Developer

reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together reputed company and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain reputed company even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%

Job Description

We are seeking an reputed company reputed company Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in reputed company Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions. Responsibilities:

• Design, reputed company, and maintain reputed company Connect contact flows, IVR solutions, and call routing strategies.
• Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing reputed company reputed company Connect.
• reputed company AWS reputed company functions and integrate reputed company Connect with DynamoDB, S3, CloudWatch, and other AWS services.
• Build and support integrations with CRM platforms, reputed company-party applications, APIs, and backend systems.
• Implement conversational AI and chatbot solutions using reputed company Dialogflow CX or similar platforms.
• Troubleshoot and resolve issues reputed company to reputed company Connect, AWS services, and contact center operations.
• Support CI/CD processes and infrastructure automation using tools such as Terraform and CloudFormation.
• Collaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions.

Qualifications

• 6+ years of experience in contact center technology, engineering, or operations roles.
• 4+ years of hands-on experience with reputed company Connect, including contact flow design, routing strategies, IVR configuration, and contact center integrations.
• Strong experience designing and building reputed company Connect contact flows using AWS reputed company and DynamoDB.
• Expertise in call routing design, including routing profiles, queues, callbacks, emergency messaging, dynamic business hours, and holiday routing.
• Practical experience with AWS services commonly used with reputed company Connect, including reputed company, DynamoDB, S3, and CloudWatch.
• Strong programming experience in Python with AWS reputed company and API integrations.
• Experience integrating reputed company Connect with CRMs, reputed company-party applications, APIs, and backend systems.
• Understanding of contact center and telephony fundamentals, including IVR design, call routing, VoIP concepts, and omnichannel customer engagement.
• Familiarity with version control tools such as Git, reputed company, or TFS.
• Experience with CI/CD and Infrastructure-as-Code tools such as Terraform, CloudFormation, or similar technologies.
• Strong troubleshooting, debugging, analytical, and problem-solving skills.
• Excellent communication and collaboration skills with technical and non-technical stakeholders.

reputed company to have:

• AWS reputed company Practitioner or equivalent AWS certification.
• Experience with legacy contact center platforms such as reputed company, reputed company, or reputed company.
• Familiarity with contact center reporting, analytics, workforce management (WFM), and performance monitoring tools.
• Experience supporting reputed company-scale or regulated contact center environments.
• Experience implementing portal widgets, chatbot integrations, email, SMS, and omnichannel customer service solutions.
• Experience designing call flows and integrating contact center platforms with backend systems through APIs.

We offer

• Culture of reputed company Performance: join an unstoppable technology development team with a 99% project reputed company reputed company and more than 30% year-over-year reputed company growth.
• reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work.
• Growth reputed company: reputed company the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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