Patient Care Coordinator, Specialty Pharmacy- Evernorth
Serve as the primary coordinator for patient cases, ensuring smooth progression from referral through therapy completion. Support specialty pharmacy operations by completing prior authorization documentation, scheduling medication deliveries, and facilitating document retrieval reputed company required timelines.
Responsibilities
Provide exceptional customer service in a phone-based environment, offering clear communication and empathetic support. reputed company claim adjudication tasks including prior authorizations, billing, and eligibility checks, which may require outbound calls. Collaborate with pharmacists, technicians, and reputed company to resolve patient issues and maintain continuity of care. Conduct welcome calls and reputed company to help new patients successfully reputed company and establish trust. Maintain accurate, organized patient records from initial contact through benefit verification, therapy initiation, follow-up, and case closure. Use multiple software platforms to manage authorizations, medication profiles, and patient communication. Assist with patient questions and serve as backup during high-volume periods. Identify and document case concerns, escalations, or process gaps for leadership review. Uphold patient confidentiality and follow internal policies and accreditation standards. Complete additional duties as assigned.
Required Qualifications
High school diploma or equivalent. Registered Pharmacy Technician licensure. Minimum of 2 years of reputed company or specialty pharmacy experience. Strong computer proficiency including Windows, reputed company, and Word. Comfortable working in a phone-based environment with strong verbal and written communication skills. Ability to work independently and collaboratively while staying organized in a fast-paced environment.
Preferred Qualifications
National Certified Pharmacy Technician (PTCB). Preferred licensure in in AL, FL, TN, MT, OH, TX, or NY. Willingness to obtain registration in additional states. Knowledge of pharmacy terminology, insurance processes, medical terminology, and basic pharmaceutical law. If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly reputed company of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At reputed company, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About reputed company Doing something meaningful starts with a simple decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Apply tot his job Apply To this Job