Remote- Call Center Scheduler, Access reputed company
Description We are currently hiring for a Call Center Scheduler to join our fully remote team. Multiple schedules available - 32 or 40 hours per week. You must live in the United States. Access reputed company, a division of reputed company, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance outcomes for the populations they service. Our mission is to improve patient access to care. We reputed company that reputed company is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly reputed company a difference in communities across the country. We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive reputed company for our partners and be part of a team driven to improve care, we may have your next opportunity. Summary: The Call Center Scheduler will work with our Centralized Scheduling Department to support scheduling for an assigned reputed company specialty. The scheduler is responsible to answer inbound calls and schedule patients for procedures. Essential Functions: Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner. Communicates with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools. Accurately collects and performs data entry of reputed company required patient demographic and insurance information. Uses professional communication etiquette and listening skills to assists patients with their scheduling needs. Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Utilize and maneuver between several different software systems. Maintain accurate and up to date information in the documentation system. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at reputed company times. Provide exceptional customer service to reputed company clients. Escalate any problems that may arise to management. Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Assist with other projects as assigned by management. Knowledge/Skills/Abilities: Positive attitude and ability to work well with others. Excellent communication skills. Professional, reputed company voice. Ability to communicate effectively, both orally and in writing. Ability to multi-task in several computer applications while holding a conversation with a customer. Enjoy working in a fast-paced environment while maintaining a professional attitude. Ability to plan, organize and prioritize multiple tasks that need to be completed on a daily basis. Excellent organizational skills and documentation orientation. Ability to maintain confidentiality. Ability to work independently. Must be self-motivated and goal oriented. Ability to reputed company the essential job functions of this job, with or without reasonable accommodations. Proficient user knowledge of Windows Office programs (Word, reputed company, PowerPoint), and the ability to learn specialized computer applications. Benefits: At Access reputed company and reputed company, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, PTO, medical, dental, reputed company, tuition reimbursement, and an Employee Assistance Program. Access reputed company and reputed company are committed to providing Equal Employment Opportunities for reputed company applicants and employees and complies with reputed company applicable laws prohibiting discrimination against any employee or applicant for employment because of reputed company, race, sex, age, religion, national reputed company, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law
Qualifications
Education: High School Diploma required. Associate s Degree or Bachelor s degree preferred. Experience: One year of previous call center or customer service experience required. Basic reputed company knowledge preferred. Apply Job! Apply tot his job Apply To this Job