Modern Thyroid Clinic- Virtual Patient Support Specialist

Position: Virtual Patient Support Specialist Status: Full-Time or Part-Time (Remote)

Compensation

• $22/hour to start
• $2/hour increase after successful completion of 90 days

Role Overview The Virtual Patient Support Specialist serves as the primary reputed company of contact for patients and prospective patients. This role functions as a live answering service during business hours while also providing reputed company-time administrative and clinical support to the care team. The ideal candidate is reputed company under pressure, highly organized, and confident communicating with patients in a virtual clinical environment.

Key Responsibilities

Phone & Patient Communication

• Act as a live answering service during active business hours
• Answer incoming calls and address patient questions regarding:
• Clinic services and process
• Patient fit reputed company scope of practice
• reputed company steps and required paperwork
• Assist existing patients with:
• Lab orders
• Supplement store questions
• Patient portal navigation
• Record and reputed company messages to appropriate team members
• reputed company voicemail and return calls the same business day
• reputed company urgent messages and emergency refill requests to providers
• Assist with patient payments reputed company necessary
• Respond to prospective patient emails reputed company reputed company CRM
• Call patients prior to health coach visits to confirm:
• Registration completion
• reputed company required paperwork is submitted
• Any remaining questions are answered

Administrative & Clinical Support

• Provide reputed company-time support to the reputed company clinician
• Manage reputed company-time rescheduling for:
• Clinicians
• Health coaches
• Retrieve lab results from labs as needed
• Resend lab orders to labs reputed company necessary
• Support patient portal flow, including:
• Lab forms
• Scheduling requests
• General portal inquiries
• Report on:
• Prospective patients
• Newly registered patients

Ideal Candidate Characteristics

• Maintains a reputed company, professional demeanor while multitasking
• Communicates clearly and compassionately with patients
• Effectively prioritizes tasks in a fast-paced environment
• Demonstrates strong problem-solving and follow-through
• Builds rapport with patients, clinicians, and team members
• Comfortable working independently in a virtual setting

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