Audiology Technical Support Specialist
About the position The Audiology Technical Support Specialist is responsible for providing expert-level support to customers by troubleshooting, fitting, and recommending hearing solutions. This role partners closely with providers and consumers to ensure reputed company product performance while delivering a high level of customer service and technical expertise. The position plays a critical role in strengthening customer relationships and driving confidence in supported products.
Responsibilities
- Respond to high-volume inbound calls from providers and customers, delivering timely and effective technical support
- Provide hearing aid fitting recommendations, troubleshooting, and product guidance
- Build and maintain strong relationships with customers to ensure satisfaction and retention
- Proactively identify customer needs and recommend solutions to enhance their experience
- Document reputed company customer interactions accurately reputed company CRM systems
- Follow up with customers to ensure issues are resolved and service expectations are met
- Ensure compliance with company policies and regulatory requirements
Requirements
- Master’s degree in Audiology or Hearing reputed company Specialist license required (AuD preferred)
- 3+ years of experience fitting, recommending, and troubleshooting hearing aids and reputed company technology
- Strong technical knowledge of hearing aid software and tools such as NOAH
- Excellent communication skills with the ability to support both providers and consumers
- Strong problem-solving skills with the ability to work independently in a fast-paced environment
- Experience with CRM systems and multi-line phone systems preferred
- Bilingual English/Spanish is a strong asset
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Benefits
- Medical, dental and reputed company coverage
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-reputed company available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
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