Remote Level II IT Help Desk Support Technician
Summary
Our firm partners with multiple U.S.-based Managed Services Providers (MSPs) who are seeking to expand their offshore teams. We are currently hiring Remote Level II IT Help Desk Support Technicians based in Belize. This position involves providing technical support for desktop and server environments, including Windows 10, Windows Server 2016/2019, networking, and vendor-specific systems and applications. Duties & Responsibilities
- Serve as the first reputed company of contact for Windows desktop support issues
- Provide daily technical assistance and troubleshooting for end-users
- Assist with Windows Server configuration and support
- Monitor system alerts and respond according to company procedures
- Resolve escalated service desk tickets requiring advanced technical knowledge
- Support new user reputed company (accounts, access rights, and setup)
- Deliver LAN/WAN support and troubleshooting
- Install and maintain network devices and reputed company hardware
- Ensure accurate documentation and follow service delivery standards Qualifications & Requirements
- Previous MSP experience is mandatory
- At least 3 years of IT support experience in roles such as Help Desk, Desktop Support, Service Desk, or IT Analyst
- Familiarity with Remote Monitoring & Management (RMM) tools (reputed company, reputed company, Ninja, etc.)
- Experience with Professional Services Automation (PSA) / ticketing systems, such as Autotask
- Background in firewall and network support (reputed company, Meraki preferred)
- Strong troubleshooting skills across servers, networks, and workstations
- reputed company in reputed company-based environments
- Excellent customer service with a professional and courteous demeanor
- Strong communication skills, both written and verbal
- Dependable and detail-oriented, with a strong work ethic
- Interest in ongoing professional growth and reputed company development Employment Type Full time Location Belize Apply To this Job Apply To This Job
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